topic Re: Adding camera to existing Nest Aware account in Subscriptions and Services

Adding camera to existing Nest Aware account

bmarch315 — Thu, 08 Jun 2023 17:45:41 GMT

Replaced a nest camera with the exact same camera purchased in 2018 (Not a google/nest camera). It will not connect to my nest aware subscription.

Re: Adding camera to existing Nest Aware account

MplsCustomer — Thu, 08 Jun 2023 19:55:02 GMT

@bmarch315

If your subscription on your original Nest customer is a 1st gen Nest Aware subscription (that is, it applies to a single camera), there seems to be no easy online process to cancel that subscription on the original camera and add it to the new camera.

You could try the "Contact us" option under "Nest Aware Premier Care" on the page below to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

https://support.google.com/googlenest/answer/9233159

Re: Adding camera to existing Nest Aware account

bmarch315 — Thu, 08 Jun 2023 20:46:45 GMT

I had 3 cameras on the Nest aware subscription and just replaced one.

Re: Adding camera to existing Nest Aware account

MplsCustomer — Thu, 08 Jun 2023 22:59:34 GMT

@bmarch315

It still makes a difference on exactly what subscription you have. It's possible to have a 1st Gen Nest Aware subscription on 3 cameras, and there is no online process to move a 1st Gen subscription to a different camera.

On the other hand, if you have the newer (starting about 3 years ago) Nest Aware or Nest Aware Plus subscription, which apply to ALL cameras and doorbells on the same Google Account in the same Google Nest "home/structure", then if you add a new camera to that same Google Nest "home/structure", it should automatically be included.

In the Google Nest app, you can check your Nest Aware subscription under Settings | Nest Aware.

You can also check it here:

https://store.google.com/subscriptions

The specifics of each subscription are described here:

https://support.google.com/googlenest/answer/9681538

Re: Adding camera to existing Nest Aware account

zoeuvre — Sat, 17 Jun 2023 00:07:17 GMT

Hi folks,

@bmarch315, thanks for reaching out to us. I hope you've already gotten the answer you are looking for. Please let us know if you still have questions or concerns, as we'll be willing to assist you more.

I appreciate your help, @MplsCustomer.

Best,

Zoe

Re: Adding camera to existing Nest Aware account

zoeuvre — Tue, 20 Jun 2023 00:22:15 GMT

Hi bmarch315,

I wanted to check and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.

Thanks,

Zoe

Re: Adding camera to existing Nest Aware account

zoeuvre — Wed, 21 Jun 2023 00:27:35 GMT

Hi there,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Regards,

Zoe