topic Re: Unable to cancel Nest 1 Aware Gen in Subscriptions and Services

Unable to cancel Nest 1 Aware Gen

dman2 — Sat, 10 Jun 2023 13:42:41 GMT

Cannot find a way to cancel my 1st gen nest aware subscription. Contacted support as suggested from another thread post with same issue. Need help

Re: Unable to cancel Nest 1 Aware Gen

MplsCustomer — Sat, 10 Jun 2023 14:41:07 GMT

@dman2

Did you try the "Contact us" link under "Nest Aware Premier Care" on the page below? They say you "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

https://support.google.com/googlenest/answer/9233159

Re: Unable to cancel Nest 1 Aware Gen

zoeuvre — Sat, 17 Jun 2023 00:21:39 GMT

Hi folks,

@dman2, thanks for reaching out to us. To cancel your Nest Aware 1st Gen subscription, follow the steps below:

Visit https://goo.gle/2wqvqdm.
If not signed in already, select Sign in with Google or Sign in with Nest based on your account’s state.
Check your Nest Aware subscriptions and the assigned device.
- If you want to cancel Nest Aware, you can select Cancel Nest Aware next to the subscription you wish to cancel. A pop-up prompt appears to warn you that video history gets deleted once your subscription is cancelled. Select Cancel service to confirm.
- If you're still on a trial, you can select Manage, then Cancel service. A pop-up message appears to warn you that video history gets deleted once your subscription is cancelled. Select Cancel service to confirm.

I appreciate your help, @MplsCustomer.

Best,

Zoe

Re: Unable to cancel Nest 1 Aware Gen

zoeuvre — Tue, 20 Jun 2023 00:23:30 GMT

Hi dman2,

I wanted to check and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.

Thanks,

Zoe

Re: Unable to cancel Nest 1 Aware Gen

zoeuvre — Wed, 21 Jun 2023 00:29:17 GMT

Hi there,

We haven't heard from you in a while, so we'll be locking this thread if there is no update within 24 hours. If you run into any more issues in the future, please feel free to create a new thread.

Regards,

Zoe