topic Re: Help finding video timeline for Nest Aware subscription. in Subscriptions and Services

Help finding video timeline for Nest Aware subscription.

pgerstenberger — Tue, 20 Jun 2023 19:08:20 GMT

Hello. I use IOS and Google Home to monitor my Google Nest cameras. Previously I was able to view the video timeline for all of my wired cameras. Now I can only find recorded events. How do we view timelines with the changes in the app?

Re: Help finding video timeline for Nest Aware subscription.

JillG — Tue, 20 Jun 2023 19:45:51 GMT

Hi @pgerstenberger

Try toggling the view icon:

In the timeline, you’ll get an activity track that’s marked with activity your camera has picked up.
In the event history, you’ll get a list of events your camera has picked up.

Re: Help finding video timeline for Nest Aware subscription.

pgerstenberger — Tue, 20 Jun 2023 20:30:34 GMT

Thank you. I was unable to find the icon because I was in landscape mode. The icon only is visible in portrait mode on an iPhone or iPad.

Re: Help finding video timeline for Nest Aware subscription.

JillG — Tue, 20 Jun 2023 22:06:14 GMT

I didn't even think of that! Glad you got it sorted.

Re: Help finding video timeline for Nest Aware subscription.

Jenelyn_O — Sun, 25 Jun 2023 19:37:43 GMT

Hi there,

Thanks for reaching out. I'm sorry for the delay. I'm glad to hear that you were able to sort it out. Please let us know if you still need help, as we'll be willing to assist you further. Otherwise, I'll be locking this thread after 24 hours.

I appreciate your help, @JillG.

Best,

Jenelyn