topic Re: Not getting notifications for nest aware or alerts in Subscriptions and Services

Not getting notifications for nest aware or alerts

Happyfilmman — Wed, 21 Jun 2023 15:03:59 GMT

I have four best outdoor wired cameras and lately they have been really hit and miss with notifications and alerts. The cameras are sometimes missing people and sometimes sending alerts to our phones several minutes after the event took place. Any idea how to resolve this?

Re: Not getting notifications for nest aware or alerts

EdmondB — Thu, 29 Jun 2023 02:25:43 GMT

Hi Happyfilmman,

I'm sorry to hear that you're having an issue with the Notifications and alerts. I'd love to know more about this, and I have a few questions: what's the make and model of your phone and its software version (iOS or Android)?Have you created an activity zone for your camera? Did you tried reinstalling the Nest or Google Home apps?

I look forward to your response.

Thanks,
EdmondB

Re: Not getting notifications for nest aware or alerts

EdmondB — Thu, 29 Jun 2023 02:24:48 GMT

Hey Happyfilmman,

Were you able to do the steps above?. I'd be glad to hear from you — I'd like to make sure everything is working.

Best,
Edmond

Re: Not getting notifications for nest aware or alerts

EdmondB — Fri, 30 Jun 2023 03:25:46 GMT

Hey there,

Please let me know if you have other questions or concerns as I will be locking this after 24 hours. Feel free to start a new thread and we'll be happy to help.

Regards,
Edmonda