topic Re: Nest Camera not showing video in Subscriptions and Services

Nest Camera not showing video

Brendalg — Mon, 05 Jun 2023 14:47:21 GMT

I use to be able to see a video when my cameras detected motion. Now all I see is a still picture, on both of my cameras. How do I fix this?

Re: Nest Camera not showing video

MplsCustomer — Mon, 05 Jun 2023 15:59:46 GMT

@Brendalg

Did your Nest Aware subscription--or your 30-day free trial Nest Aware subscription--expire?

You can check your subscription here:

https://store.google.com/subscriptions

Re: Nest Camera not showing video

Brendalg — Mon, 05 Jun 2023 21:45:39 GMT

No, it is not the subscription. The subscription just keeps your videos for a period of time. Mine is not making videos when it detects motion, but it has for the past several years. Now it is only capturing a still photo, which is not very helpful.

Re: Nest Camera not showing video

MplsCustomer — Tue, 06 Jun 2023 01:40:26 GMT

@Brendalg

You could try checking whether your subscription expired. What you reported is what happens without a subscription on the older Google Nest cameras installed in the Google Nest app, where you get "3 hours of photo snapshots of activity":

https://support.google.com/googlenest/answer/9681538

Re: Nest Camera not showing video

zoeuvre — Sat, 01 Jul 2023 16:23:12 GMT

Hi folks,

@Brendalg, thanks for reaching out to us. I hope you've already gotten the answer you are looking for. Please let us know if you still have questions or concerns, as we'll be willing to assist you more.

I appreciate your help, @MplsCustomer.

Best,

Zoe

Re: Nest Camera not showing video

zoeuvre — Tue, 04 Jul 2023 16:24:27 GMT

Hi Brendalg,

I want to check and see if you are still in need of any help. Please let me know, as I would be happy to assist and answer any questions you may have.

Thanks,

Zoe

Re: Nest Camera not showing video

zoeuvre — Wed, 05 Jul 2023 16:40:04 GMT

Hi there,

Just one final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Regards,

Zoe