topic Re: Nest Aware Plus not working in Subscriptions and Services

Nest Aware Plus not working

Steph0 — Sat, 24 Jun 2023 04:49:05 GMT

I recently purchased two wired nest cameras and subscribed to nest aware plus. It is not recording any events or video and is not sending notifications. I can view live feed and I know there are events that should have been recorded and notifications sent. It recorded events and video and sent notifications the day I installed them and has not since then. I have spent multiple hours on the phone with Google and still no solution. I have had the cameras for 4 days.

Re: Nest Aware Plus not working

MplsCustomer — Sat, 24 Jun 2023 14:32:08 GMT

@Steph0

When you talked to Google Nest Support, did they have you go to Settings | Video | Video history for your cameras in the Google Home app and verify that "60-day event and 10-day 24/7 video history" is checked?

Re: Nest Aware Plus not working

zoeuvre — Wed, 28 Jun 2023 17:44:23 GMT

Hi folks,

@Steph0, thanks for reaching out. I just want to check if you managed to see the response above. Please let us know if you still have questions or concerns, as we'll be willing to assist you further.

I appreciate your help, @MplsCustomer.

Best,

Zoe

Re: Nest Aware Plus not working

Steph0 — Thu, 29 Jun 2023 00:22:41 GMT

I had to go in and re purchase the plan. The first couple of days are apparently lost. I was told I would be sent the recovered time period but the zip file I was sent has no video or audio just a bunch of encrypted files.

Re: Nest Aware Plus not working

EdmondB — Mon, 03 Jul 2023 04:00:02 GMT

Hi Steph0,

I just wanted to follow up and see if you still need any help. Let me know if you have any additional questions from here.

Thanks,
Edmond

Re: Nest Aware Plus not working

EdmondB — Tue, 04 Jul 2023 18:59:51 GMT

Hey there,

Please let me know if you have other questions or concerns as I will be locking this after 24 hours. Feel free to start a new thread and we'll be happy to help.

Best,
Edmond