topic Re: How to access my video stream if there's no support for the cloud in my country? in Subscriptions and Services

How to access my video stream if there's no support for the cloud in my country?

zludany — Thu, 08 Jun 2023 20:34:25 GMT

Hey Guys,

I bought a Google nest camera for my home internally, but can't access the video stream, only live streaming is available.

Even there's no way to save the videos on to an SD card.

What's possible to do in this case?

Thanks for your time and consideration, Zludany.

Re: How to access my video stream if there's no support for the cloud in my country?

RXShorty — Thu, 08 Jun 2023 20:39:59 GMT

Hi @zludany

Nest Aware subscription is not available in unsupported regions.

But maybe you could try THIS, although it is not supported in any way.

Re: How to access my video stream if there's no support for the cloud in my country?

zludany — Thu, 08 Jun 2023 20:45:57 GMT

It was not working though!

Re: How to access my video stream if there's no support for the cloud in my country?

RXShorty — Thu, 08 Jun 2023 20:48:38 GMT

Hi @zludany

I am afraid your only option is to save the clips manually from your phone for the last 3 hours.
https://support.google.com/googlenest/answer/9207572

Re: How to access my video stream if there's no support for the cloud in my country?

zludany — Thu, 08 Jun 2023 23:29:38 GMT

Nest camera IQ can't record videoclips at all!!

Re: How to access my video stream if there's no support for the cloud in my country?

zoeuvre — Sat, 01 Jul 2023 16:15:04 GMT

Hi folks,

@zludany, thanks for reaching out to us, and I'm sorry to hear about the situation. Let's sort this out.

A few questions: From what country are you? Is the power to your Nest Camera adequate? Have you checked if your camera is online? Lastly, check the positioning of your camera, as if the lens of your camera is laminated, the motion detection feature may find it a little difficult to catch events happening in your camera’s field of view.

I appreciate your help, @RXShorty.

Best,

Zoe

Re: How to access my video stream if there's no support for the cloud in my country?

zoeuvre — Tue, 04 Jul 2023 16:20:36 GMT

Hi zludany,

I want to check and see if you are still in need of any help. Please let me know, as I would be happy to assist and answer any questions you may have.

Thanks,

Zoe

Re: How to access my video stream if there's no support for the cloud in my country?

zoeuvre — Wed, 05 Jul 2023 16:35:41 GMT

Hi there,

Just one quick check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Regards,

Zoe

Re: How to access my video stream if there's no support for the cloud in my country?

zludany — Wed, 05 Jul 2023 19:53:47 GMT

Unlock nest cloud functionalities for EMEA countries, especially for Hungary, thanks.

It's not something i can't figure out, as i am an IT guy.

But would like to have the easiest solution, if i paid for a nest camera, 4 times the price i'd needed to pay for a camera on Aliexpress.

Thanks 👍

Re: How to access my video stream if there's no support for the cloud in my country?

zoeuvre — Fri, 07 Jul 2023 17:24:38 GMT

Hi there zludany,

Thanks for reaching back out to us. We hear you. We're always looking for ways to improve and bring more features to different regions. There is no news about that right now, but keep an eye out for news and updates.

In the meantime, I'll go ahead and lock this thread within 24 hours. If you run into any more questions in the future, please feel free to create a new thread.

All the best,

Zoe