topic Re: Nest Aware 24/7 in Subscriptions and Services

Nest Aware 24/7

Madiland — Thu, 08 Jun 2023 16:52:47 GMT

With Nest aware plus, why is it slow or not able to load 24/7 video? Sometime it works fairly fast but many/most times it is very slow or does not load beyond event recordings. Have fast broadband on my end. Is there a way to make this work better/faster? The reality is that the event function does not capture many items that want to check on — e.g., what the mystery trespasser does after the event stops recording.

Re: Nest Aware 24/7

MplsCustomer — Thu, 08 Jun 2023 17:35:56 GMT

This seems especially true with the new vertical timeline in the new version of the Google Home app. A couple of days ago, I used the calendar icon to select a date in May, and gave up when the wheel was still spinning after 5 minutes. Yesterday I tried again and it took about a minute.

Re: Nest Aware 24/7

Asee — Fri, 09 Jun 2023 11:12:50 GMT

Does anyone help around here? I have paid for my subscription a week ago and it doesn't work. This help center is ridiculous. Is there a number to call?

Re: Nest Aware 24/7

MplsCustomer — Fri, 09 Jun 2023 14:03:11 GMT

@Asee

This is Google Nest's community forum.

To contact Support, start with this link:

https://support.google.com/googlenest/gethelp

Re: Nest Aware 24/7

zoeuvre — Tue, 04 Jul 2023 16:23:24 GMT

Hi folks,

Thanks for reaching out to us. I hope you've already gotten the answer you are looking for. Please let us know if you still have questions or concerns, as we'll be willing to assist you more.

I appreciate your help, @MplsCustomer.

Best,

Zoe

Re: Nest Aware 24/7

zoeuvre — Tue, 04 Jul 2023 16:22:38 GMT

Hi everyone,

I want to check and see if you are still in need of any help. Please let me know, as I would be happy to assist and answer any questions you may have.

Thanks,

Zoe

Re: Nest Aware 24/7

zoeuvre — Wed, 05 Jul 2023 16:37:51 GMT

Hi there,

Just one final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Regards,

Zoe