topic Re: Nest not working after subscription in Subscriptions and Services

Nest not working after subscription

Adam_Adamlit — Thu, 06 Jul 2023 16:47:27 GMT

I am shocked to see that big name Google is providing trash services here, every second person is having issues with subscriptions same as I do. I paid yesterday for a year subscription but not able to see past events saved. Did I waisted $60? Or would you able to fix the issue

Re: Nest not working after subscription

MplsCustomer — Thu, 06 Jul 2023 17:05:22 GMT

@Adam_Adamlit

Video history for a Nest Aware subscription starts with the time at which the subscription is purchased.

The only way Google Nest could provide video history retroactively is if they were already saving our video history without our permission.

If you paid $60, you probably have a Nest Aware subscription, which provides event video history for detected events, and not a Nest Aware Plus subscription, which provides 24/7 video history.

Re: Nest not working after subscription

EdmondB — Sun, 09 Jul 2023 21:44:14 GMT

Hello Adam_Adamlit,

I'd like to jump in here and check if you've seen MplsCustomer's response. Let us know if you need more help by replying to this thread.

Thanks for the input, @MplsCustomer.

Best,
Edmond

Re: Nest not working after subscription

EdmondB — Wed, 12 Jul 2023 23:04:43 GMT

Hi there,

I just wanted to follow up and see if you still need any help. Let me know if you have any additional questions from here.

Thanks,
Edmond

Re: Nest not working after subscription

EdmondB — Thu, 13 Jul 2023 23:08:41 GMT

Hey there,

Please let me know if you have other questions or concerns as I will be locking this after 24 hours. Feel free to start a new thread and we'll be happy to help.

Regards,
Edmond