topic History video not working on Nest in Subscriptions and Services

History video not working on Nest

Cr2662 — Sun, 09 Jul 2023 15:58:14 GMT

Nest video history playback no longer working. I already subscribe To Nest Aware. Have been using for years all of a sudden not working.

Re: History video not working on Nest

MplsCustomer — Sun, 09 Jul 2023 18:13:50 GMT

@Cr2662

By "not working", what do you mean? Is it possible that your Nest Aware subscription has expired? You can check your subscription here:

https://store.google.com/subscriptions

Re: History video not working on Nest

Cr2662 — Sun, 09 Jul 2023 18:46:45 GMT

By not working I mean its now essentially a picture rather than a streaming video. And its up to date thank you.

Re: History video not working on Nest

MplsCustomer — Sun, 09 Jul 2023 19:11:05 GMT

@Cr2662

If you have the older cameras that work in the Google Nest app and are now getting just a static photo, that's what happens when you don't have a Nest Aware subscription.

You could try the "Contact us" link under "Nest Aware Premier Care" on the link below to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

https://support.google.com/googlenest/answer/9233159

Re: History video not working on Nest

EdmondB — Thu, 13 Jul 2023 22:39:30 GMT

Hello Cr2662,

I'd like to jump in here and check if you've seen MplsCustomer's response. Let us know if you need more help by replying to this thread.

I appreaciate the help, @MplsCustomer.

Best,
Edmond

Re: History video not working on Nest

EdmondB — Sun, 16 Jul 2023 22:42:29 GMT

Hi there,

I just wanted to follow up and see if you still need any help. Let me know if you have any additional questions from here.

Thanks,
Edmond

Re: History video not working on Nest

EdmondB — Mon, 17 Jul 2023 22:45:53 GMT

Hey there,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Regards,
Edmond