topic Can’t click on anything in nest app on iPhone in Subscriptions and Services

Can’t click on anything in nest app on iPhone

Jessicab11 — Wed, 12 Jul 2023 03:40:53 GMT

I have a nest door lock and smoke alarms attached to the app - when I open the app the screen just remains static, I can’t click on settings, I can’t lock or unlock the door. It loads and I can see status and that’s it.
I have cleared cache, uninstalled, reinstalled, restarted my phone, nothing has worked. Note it does work from a browser window. So it’s just the app.

Re: Can’t click on anything in nest app on iPhone

Juni — Tue, 18 Jul 2023 18:48:57 GMT

Hi Jessicab11,

Thanks for reaching out and for being a step ahead of us. When did your issue begin? Were there any recent changes made? Try to connect your phone to another network and observe if this makes a difference. Using another phone will also help us further isolate this.

I look forward to your response.

Regards,

Juni

Re: Can’t click on anything in nest app on iPhone

Juni — Fri, 21 Jul 2023 21:18:39 GMT

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know, as we would be happy to answer any questions you may have.

Thanks,

Juni

Re: Can’t click on anything in nest app on iPhone

Jessicab11 — Sat, 22 Jul 2023 04:07:52 GMT

I have tried to connect from many different networks. It works through the browser on my phone but not the app.

Re: Can’t click on anything in nest app on iPhone

Jenelyn_O — Thu, 10 Aug 2023 22:37:59 GMT

Hey Jessicab11,

Thanks for keeping us in the loop. I'm sorry for the delay. We'd like to take a closer look at it. Please fill out this form and let us know once you're done.

I appreciate the help, Juni.

Best,

Jenelyn

Re: Can’t click on anything in nest app on iPhone

Jenelyn_O — Sun, 13 Aug 2023 22:44:30 GMT

Hi there,

Checking if you were able to fill out the form. Please let us know once done.

Thanks,

Jenelyn

Re: Can’t click on anything in nest app on iPhone

Jenelyn_O — Thu, 17 Aug 2023 15:24:39 GMT

Hi Jessicab11,

It's me again! I don't want to be a nudge. Please let us know once you're done with the form.

Regards,

Jenelyn