topic Re: Wrong Google Account for Nest Aware in Subscriptions and Services

Wrong Google Account for Nest Aware

kerijameson87 — Wed, 12 Jul 2023 22:31:21 GMT

I was logged in to the wrong Chrome account when I created my Nest subscription. Unfortunately, that account doesn't have access to Nest services because it's a school account with limited functionality and therefore it won't let me manage the account to cancel the service. I have until July 18th to cancel the service before it charges my card for an account that can't even use the service. If I could just change the email address that would be great! Any suggestions are appreciated.

Re: Wrong Google Account for Nest Aware

MplsCustomer — Thu, 13 Jul 2023 02:17:20 GMT

@kerijameson87

Maybe you could use the "Contact us" link under "Nest Aware Premier Care" on the page below to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

https://support.google.com/googlenest/answer/9233159

Re: Wrong Google Account for Nest Aware

EdmondB — Thu, 13 Jul 2023 03:35:33 GMT

Hello kerijameson87,

I'd like to jump in here and check if you've seen MplsCustomer's response. Let us know if you need more help by replying to this thread.

Thanks for the help, @MplsCustomer.

Best,

Edmond

Re: Wrong Google Account for Nest Aware

EdmondB — Sun, 16 Jul 2023 21:18:44 GMT

Hi there,

I just wanted to follow up and see if you still need any help. Let me know if you have any additional questions from here.

Thanks,
Edmond

Re: Wrong Google Account for Nest Aware

EdmondB — Mon, 17 Jul 2023 21:37:37 GMT

Hello there,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Regards,
Edmond