topic Re: Billing charged in Subscriptions and Services

Billing charged

Kozy — Wed, 05 Jul 2023 21:05:17 GMT

I got charged $6 but I had previously cancelled my subscription because I don’t use the camera anymore. How do I call to get a refund?

Re: Billing charged

MplsCustomer — Wed, 05 Jul 2023 22:22:52 GMT

@Kozy

You could try the "Contact us" option under "Nest Aware Premier Care" on the page below to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

https://support.google.com/googlenest/answer/9233159

Re: Billing charged

Kozy — Sat, 08 Jul 2023 13:58:33 GMT

My issue still has not been resolved.

Re: Billing charged

Jenelyn_O — Sun, 09 Jul 2023 21:56:47 GMT

Hi folks,

Thanks for reaching out. I'm sorry to hear that the issue persists. I just want to check if you were able to contact our support team by visiting the link provided above. If you did, please provide your case number and we'll take a look at it.

I appreciate the help, @MplsCustomer.

Best,

Jenelyn

Re: Billing charged

Jenelyn_O — Wed, 12 Jul 2023 23:32:55 GMT

Hi Kozy,

I wanted to follow up if you still need help. Please let me know if you’re still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,

Jenelyn

Re: Billing charged

Jenelyn_O — Thu, 13 Jul 2023 23:37:06 GMT

Hey Kozy,

Just one final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Regards,

jenelyn