topic Re: moved nest aware in Subscriptions and Services

moved nest aware

jmnacion — Wed, 17 May 2023 04:01:00 GMT

had a nest aware subscription at my previous home, moved in a month ago and just noticed the subscription didn't transfer over to the new home account . please assist

Re: moved nest aware

MplsCustomer — Wed, 17 May 2023 23:17:40 GMT

@jmnacion

Nest Aware subscriptions simply do not transfer. They apply to only one Google Nest "home/structure". Unfortunately, you'll have to cancel the old subscription and buy a new subscription.

Re: moved nest aware

EdmondB — Tue, 19 Sep 2023 00:28:07 GMT

Hey everyone,

@jmnacion, you can transfer a 2nd generation Nest aware subscription to another Home structure unless the previous Home structure where Nest aware subscriptions were active has already been deleted. To know if you have a 1st generation Nest Aware subscription, there are separate subscriptions for each camera in your home that cannot be transferred to any home structure.
Here are the steps to transfer a 2nd Gen Nest-aware subscription to a new Home structure.

1. Open the Google Home App.
2. Select the Home structure where you want to transfer the Nest Aware.
3. Tap on Settings.
4. Select Subscriptions.
5. Tap Nest Aware.
6. Select Apply.

Thanks for the help, @MplsCustomer.

Let me know if that helps.

Best,
Edmond

Re: moved nest aware

EmersonB — Sat, 15 Jul 2023 04:42:24 GMT

Hello everybody,

@jmnacion, I'm dropping by to ensure that everything is covered here. How's it going with your Nest Aware? Were you able to read the information that Edmond has shared? Also, were you able to perform the steps we're suggesting? We'd be glad to hear from you.

Thanks for answering, MplsCustomer and Edmond.

Regards,

Emerson

Re: moved nest aware

EdmondB — Sun, 16 Jul 2023 22:11:27 GMT

Hi there,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Regards,
Edmond