topic Re: NEST AWARE PLAYBACK STOPS & APP CLOSES in Subscriptions and Services

NEST AWARE PLAYBACK STOPS & APP CLOSES

LUCASK — Thu, 18 May 2023 02:14:08 GMT

Does anyone experience the Nest Aware Playback abruptly stopping and then the app closing completely? I have to restart the app and then login again with the Google password. Only to cursor back, start watching again, and then it fails again.

Re: NEST AWARE PLAYBACK STOPS & APP CLOSES

Thebluegu — Thu, 18 May 2023 05:18:00 GMT

Yes, I've had a similar issue for the past two months. When I click full history it'll load the first few clips then suddenly close out of the history and route me back to the home screen.

Re: NEST AWARE PLAYBACK STOPS & APP CLOSES

Lance_L — Wed, 12 Jul 2023 02:22:27 GMT

Hi everyone,

Thank you for posting and sharing your efforts to resolve your concern.

A few questions: what type of Nest device do you have? Do you have an iOS or Android device? Does it happen on multiple devices? Have you tried switching from Wi-Fi to mobile data? Also, are you using the Google Home or the Nest app?

Keep me posted.

Regards,

Lance

Re: NEST AWARE PLAYBACK STOPS & APP CLOSES

EmersonB — Sat, 15 Jul 2023 04:57:57 GMT

Hello everybody,

I'm dropping by to ensure that everything is covered here. How's it going with your Nest Aware? We would appreciate it if you could share the information we're asking above. We'd be glad to hear from you.

I appreciate the help, Lance.

Regards,

Emerson

Re: NEST AWARE PLAYBACK STOPS & APP CLOSES

EdmondB — Sun, 16 Jul 2023 22:27:41 GMT

Hey there,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Best,
Edmond