topic Re: Camera not working in Subscriptions and Services

Camera not working

Kristina77 — Wed, 17 May 2023 11:41:05 GMT

Why is my camera showing "offline"!? I am connected to the internet but it will not reconnect.

Re: Camera not working

EmptyNester — Sat, 20 May 2023 22:32:28 GMT

I think your best bet is to contact Google Nest support and speak to a real person. They are there 24/7. Here is the link to open a support ticket and then there is an opportunity either CHAT for have a phone call. For this problem I think the phone call is gonna be better.

https://support.google.com/googlenest/gethelp

Re: Camera not working

Lance_L — Wed, 12 Jul 2023 01:36:05 GMT

Hi Kristina77,

I’m sorry for the delay. Thanks for posting in our Community — let's get this sorted out.

A few questions: what type of Nest camera do you have? What is the color of the status light? Do you have an iOS or Android device? Are the devices offline as well when you log in to https://goo.gle/2UZL8VI (for new Nest cameras) or https://goo.gle/2qjvVSU (for legacy Nest devices)? Also, do you have a Wi-Fi mesh or extender?

Here’s a handy guide to help you Troubleshoot offline Nest camera or doorbell.

I hope that helps.

I appreciate the assistance, EmptyNester.

Best,

Lance

Re: Camera not working

EmersonB — Sat, 15 Jul 2023 05:03:09 GMT

Hello everybody,

@Kristina77, I'm dropping by to ensure that everything is covered here. How's it going? We would appreciate it if you could share the information we're asking above. Also, were you able to read the information from the link shared above? We'd be glad to hear from you.

I appreciate the help, EmptyNester and Lance.

Regards,

Emerson

Re: Camera not working

EdmondB — Tue, 18 Jul 2023 03:12:48 GMT

Hey there,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Regards,
Edmond