topic Re: My New Credit Card Payment was rejected in Subscriptions and Services

My New Credit Card Payment was rejected

LifeIsGood27 — Thu, 20 Jul 2023 17:04:16 GMT

I finally figured out how to add a new credit card number and then I get an email from Nest saying it was rejected. The card has thousands of dollars available on it and I triple checked to make sure I added the correct number. Where can I go to get assistance and speak with someone to confirm the credit card number and find out why it was rejected?

Re: My New Credit Card Payment was rejected

MplsCustomer — Thu, 20 Jul 2023 17:55:05 GMT

@LifeIsGood27

Unfortunately, Google Nest does not seem to publish support phone numbers.

You could try the "Contact us" link under "Nest Aware Premier Care" to (they say): "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

https://support.google.com/googlenest/answer/9233159

Re: My New Credit Card Payment was rejected

EdmondB — Mon, 24 Jul 2023 19:38:03 GMT

Hi LifeIsGood27,

Checking in — did you get a chance to try the steps shared by MplsCustomer? If so, how did it go? Let me know if you need more help.

Thanks for the help, @MplsCustomer.

Regards,
Edmond

Re: My New Credit Card Payment was rejected

EdmondB — Thu, 27 Jul 2023 19:51:22 GMT

Hey there,

I just wanted to follow up and see if you still need any help. Let me know if you have any additional questions from here.

Regards,
Edmond

Re: My New Credit Card Payment was rejected

EmersonB — Mon, 31 Jul 2023 23:13:52 GMT

Hello everybody,

@LifeIsGood27, just one final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

I appreciate the help, Edmond and MplsCustomer.

Thanks,
Emerson