topic Re: Unable to connect nest camera in Subscriptions and Services

Unable to connect nest camera

Cece_81 — Sat, 15 Jul 2023 07:55:30 GMT

I had this camera setup previously and removed it from the app, now i cant add it back in. Ive tried scanning the qr code but it cant find it. The light on it turns green whenbit can sense movement etc but i cant connect it to my app.

Re: Unable to connect nest camera

David_K — Sat, 15 Jul 2023 14:00:18 GMT

What model of camera do you have? Which app are you using?

Nest camera and doorbell lights and sounds - Google Nest Help

Re: Unable to connect nest camera

EdmondB — Mon, 17 Jul 2023 22:19:15 GMT

Hello Cece_81,

I'd like to jump in here and check if you've seen davidking's response. Let us know if you need more help by replying to this thread.

Thanks for the help, @David_K.

Best,
Edmond

Re: Unable to connect nest camera

EdmondB — Thu, 20 Jul 2023 22:24:45 GMT

Hi there,

I just wanted to follow up and see if you still need any help. Let me know if you have any additional questions from here.

Best,
Edmond

Re: Unable to connect nest camera

EmersonB — Sat, 22 Jul 2023 05:31:43 GMT

Hey everybody

@Cece_81, just one final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

I appreciate your response, Edmond and davidking.

Best,
Emerson

Re: Unable to connect nest camera

Annies11 — Mon, 24 Jul 2023 16:03:58 GMT

I scanned the qr code and still can't find my camera they will not connect to my phone

Re: Unable to connect nest camera

EmersonB — Tue, 25 Jul 2023 06:13:39 GMT

Hi Annies11,

Thanks for reaching out here in the Community. To know more about this issue, I’d like to confirm, which Nest Camera do you have? What app are you using during set up? Is this a new installation? Looking forward to your response.

Regards,

Emerson

Re: Unable to connect nest camera

Cece_81 — Tue, 25 Jul 2023 13:34:05 GMT

Hi, i reset the camera and have been able to reconnect it to the app. Thanks for your help!

Re: Unable to connect nest camera

zoeuvre — Tue, 25 Jul 2023 18:51:58 GMT

Hi all,

@Cece_81, awesome! I'm happy to hear that everything has been sorted out.

@Annies11, I want to check if you managed to see the response above. Please let us know if you still have questions or concerns, as we'll be willing to assist you further.

Thanks for your help here, @davidking, Edmond, and Emerson.

Kind regards,

Zoe

Re: Unable to connect nest camera

zoeuvre — Fri, 28 Jul 2023 19:29:56 GMT

Hello Annies11,

I want to check if there might be anything else you needed on this or if you had any other questions. If there's more you need, just let us know.

Thanks,

Zoe

Re: Unable to connect nest camera

zoeuvre — Sat, 29 Jul 2023 20:08:01 GMT

Hey Annies11,

Just one final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

All the best,

Zoe