topic Re: Nest Aware footage in Subscriptions and Services

Nest Aware footage

CaptChaos — Thu, 20 Jul 2023 22:24:48 GMT

Hey,

Is it possible to retrieve footage from one of my cameras from 34 days ago? It's past the 30 day mark, I get that. It's just that i need to download something that was caught on camera, for a court case?

Thanks

Tom

Re: Nest Aware footage

MplsCustomer — Thu, 20 Jul 2023 23:44:44 GMT

@CaptChaos

You cannot retrieve it.

Google Nest says "All video history is deleted on a rolling basis. This means that, depending on the Nest Aware subscription you have, older saved video is deleted from the cloud after a certain number of days." (https://support.google.com/googlenest/answer/9681538)

I suspect it would be unethical and/or illegal for Google Nest to retain history beyond the period we've authorized them to do so.

Re: Nest Aware footage

CaptChaos — Fri, 21 Jul 2023 01:08:06 GMT

Thank you for replying

Re: Nest Aware footage

MplsCustomer — Fri, 21 Jul 2023 01:53:52 GMT

@CaptChaos

You're welcome.

Re: Nest Aware footage

EmersonB — Sat, 22 Jul 2023 06:02:26 GMT

Hi everyone,

@CaptChaos, thanks for reaching out here in the Community. We hope that the information that MplsCustomer has shared sheds some light on your concern. Let us know if you have more questions.

I appreciate the help, MplsCustomer.

Regards,

Emerson

Re: Nest Aware footage

EmersonB — Tue, 25 Jul 2023 06:33:41 GMT

Hello CaptChaos,

We wanted to follow up and see if you are still in need of any help. Please let us know if you are still having any concerns or questions from here, as we would be happy to take a closer look and assist you further.

Best,
Emerson

Re: Nest Aware footage

EmersonB — Wed, 26 Jul 2023 06:19:00 GMT

Hey CaptChaos,

Just one final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

Thanks,

Emerson

Re: Nest Aware footage

Shareen — Thu, 10 Aug 2023 20:38:51 GMT

Does footage from a Nest basic indoor camera stay in the cloud after 3 days?

Re: Nest Aware footage

MplsCustomer — Thu, 10 Aug 2023 21:56:22 GMT

@Shareen

It depends on exactly what you mean by your question.

If you do NOT have a Nest Aware subscription, Google Nest says they only store video history for the most recent 3 hours, with event video history for the newer 2nd gen cameras and snapshots for the older 1st gen cameras. This is stored on Google Nest's servers.

https://support.google.com/googlenest/answer/9681538

If you're asking where video history is saved, for the older 1st gen cameras it's all stored on Google Nest's servers. For the newer 2nd gen cameras that are battery-powered, they can record and save events locally in internal memory for up to one hour of recorded events if they go offline, and then upload the video to the cloud when they come back online. The wired 2nd gen cameras cannot do this; it's all stored on the cloud.

https://support.google.com/googlenest/answer/9242083

Re: Nest Aware footage

EdmondB — Mon, 14 Aug 2023 22:12:15 GMT

Hello Shareen,

I'd like to jump in here and check if you've seen MplsCustomer's response. Let us know if you need more help by replying to this thread.

I appreciate the help, @MplsCustomer.

Best,
Edmond

Re: Nest Aware footage

CaptChaos — Mon, 14 Aug 2023 22:57:20 GMT

No thank you, I'm good. Appreciate your help though.

Thanks

Tom

Re: Nest Aware footage

EdmondB — Tue, 15 Aug 2023 19:14:03 GMT

Hey everyone,

@CaptChaos, Thanks for keeping us in the loop, and I'm happy to hear that this has been sorted out. If you need any help, let us know.

Best,
Edmond

Re: Nest Aware footage

EmersonB — Sat, 19 Aug 2023 03:43:42 GMT

Hello everyone,

@CaptChaos and @Shareen, we wanted to follow up and see if you are still in need of any help. Please let us know if you are still having any concerns or questions from here, as we would be happy to take a closer look and assist you further.

Thanks for answering, Edmond and MplsCustomer.

Regards,

Emerson