topic Re: $120 subscription, stopped working. Cannot view footage on the app only on web browser. in Subscriptions and Services

$120 subscription, stopped working. Cannot view footage on the app only on web browser.

cjgast — Sun, 17 Oct 2021 12:24:45 GMT

There is an issue with seeing recorded footage in the app. When I try to open an individual camera (I have 4) it shuts the app down. The same hing is true in the Google Home app. Click on any one of the four and it crashes. My Pixel 4A just did an update a few days ago.

Re: $120 subscription, stopped working. Cannot view footage on the app only on web browser.

Brad — Fri, 29 Oct 2021 17:39:10 GMT

Hi there,

I apologize for my late response. Thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be. I just wanted to make sure that your issue is addressed.

Do you still need help with this issue?
What other troubleshooting steps have you done thus far?

Please let me know if you need further assistance.

Best Regards,

Brad.

Re: $120 subscription, stopped working. Cannot view footage on the app only on web browser.

Eric_B — Thu, 18 Nov 2021 23:15:17 GMT

Hey cjgast,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day!
Eric

Re: $120 subscription, stopped working. Cannot view footage on the app only on web browser.

Jeff — Fri, 19 Nov 2021 21:23:17 GMT

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks