topic Re: Google Nest Cameras had history earlier today but now theres no videos at all. in Subscriptions and Services

Google Nest Cameras had history earlier today but now theres no videos at all.

sav1313 — Wed, 19 Jul 2023 01:22:39 GMT

Hello,

I have four nest cameras (one wireless outdoor, three indoor wired new version) and a 2nd gen Google doorbell and I also have the basic nest subscription with 30 days of video history. I was looking at a clip on one of the cameras from a few weeks ago earlier today and i was actually able to save the video. Now, I revisited the same video clip in the app and ALL of the video history is gone. My subscription is still active, but I need those videos. I literally got the subscription to be able to see and download videos. One thing to note also, the video did not have sound when i was initially looking at it earlier today. They usually have very clear sound. Not sure what that was about. I really would like access to my videos, anyone else had this happen? so weird.

Re: Google Nest Cameras had history earlier today but now theres no videos at all.

MplsCustomer — Wed, 19 Jul 2023 01:48:21 GMT

@sav1313

Are your cameras and doorbells all in the same Google Nest "home/structure" where yur Nest Aware subscription is?

If you go in the Google Home app to each of your cameras and doorbells and go to Settings | Video | Video history, is "30-day event video history" checked?

Is your Nest Aware subscription active? You can check here:

https://store.google.com/subscriptions

Re: Google Nest Cameras had history earlier today but now theres no videos at all.

sav1313 — Wed, 19 Jul 2023 02:29:31 GMT

Hi! Yes they are and the subscription is active. I think I had barely made it earlier today and tonight it was past the 30 day mark on the videos I was trying to watch. I think it ultimately got deleted because when I reloaded it it was all clear and the oldest date was June 18th

Re: Google Nest Cameras had history earlier today but now theres no videos at all.

MplsCustomer — Wed, 19 Jul 2023 14:09:34 GMT

@sav1313

Forgive me if I'm misunderstanding. In your first report, I thought you were saying that all of your video history had disappeared for all of your cameras. What you're reporting now seems to be normal and expected behavior for a Nest Aware subscription, where video history for events that are more than 30 days old rolls off and is deleted.

Re: Google Nest Cameras had history earlier today but now theres no videos at all.

EdmondB — Sun, 23 Jul 2023 19:00:52 GMT

Hello sav1313,

I'd like to jump in here and check if you've seen MplsCustomer’s response. Let us know if you need more help by replying to this thread.

Thanks for the help, @MplsCustomer.

Best,
Edmond

Re: Google Nest Cameras had history earlier today but now theres no videos at all.

EdmondB — Wed, 26 Jul 2023 19:04:34 GMT

Hi there,

I just wanted to follow up and see if you still need any help. Let me know if you have any additional questions from here.

Thanks,
Edmond

Re: Google Nest Cameras had history earlier today but now theres no videos at all.

EdmondB — Thu, 27 Jul 2023 19:06:56 GMT

Hey there,

Please let me know if you have other questions or concerns as I will be locking this after 24 hours. Feel free to start a new thread and we'll be happy to help.

Regards,
Edmond