topic Re: Offline fire alarm in Subscriptions and Services

Offline fire alarm

Srb1323 — Mon, 07 Aug 2023 18:44:47 GMT

My nest fire says offline when it's connected how can I fix it

Re: Offline fire alarm

EmersonB — Sat, 12 Aug 2023 06:29:46 GMT

Hi Srb1323,

Thanks for reaching out here in the Community. To know more about this issue, I’d like to confirm, are you referring to your Nest Protect (Smoke and CO alarm)? In case you do, we would recommend you to perform a safety check and give us your update here.

Regards,

Emerson

Re: Offline fire alarm

EmersonB — Tue, 15 Aug 2023 06:34:10 GMT

Hey Srb1323,

I'm dropping by to ensure that everything is covered here. How's it going with your Nest Protect? We would appreciate it if you could share the information I’m asking above. Also, were you able to perform the steps I’m suggesting? We'd be glad to hear from you.

Best,
Emerson