topic Re: Nest Aware Paid for but not working in Subscriptions and Services

Nest Aware Paid for but not working

awksm — Tue, 08 Aug 2023 16:07:51 GMT

I've been paying for nest aware for over a year but have had several issues.

#1 After moving from my home I bought a wireless Google Camera. When I attempt to add it to my home in the nest application it fails every time.

#2 the subscription that I'm paying for doesn't show up in the nest aware app. The only place I see it at all is in the Google pay app in the payment section.

#3 when I look at my subscriptions in my google account, the nest aware subscription does not show up there for me to cancel or upgrade it.

#4 when I access nest.com and look at subscriptions it only shows me the new subscription options and does not show me anything about the existing subscription.

This is a complete disaster that I have been paying for over a year without getting any benefit whatsoever. I'm not even sure how to shut it off and it's pointless unless I can actually attach the new wireless doorbell to the account anyway.

Re: Nest Aware Paid for but not working

MplsCustomer — Tue, 08 Aug 2023 16:26:46 GMT

@awksm

You should be able to see your Nest Aware subscription on this page:

https://store.google.com/subscriptions

You can also view your subscription in the Google Nest app by going to Settings | Nest Aware. In the Google Home app, go to Settings | Subscriptions | Nest Aware.

Except for the older 1st gen Nest Aware subscriptions, which are not being sold anymore, a Nest Aware subscription applies to all cameras and doorbells--new and old--in the same Google Nest "home/structure" on the same Google Account. This Google Nest Help topic describes what's covered with each subscription:

https://support.google.com/googlenest/answer/9681538

The newer Google Nest cameras and doorbells released starting in Sept. 2021 get installed in the Google Home app, NOT in the Google Nest app.

History provided by a Nest Aware subscription is viewable in either the Google Nest app (and on the home.nest.com website) or the Google Home app, as appropriate, depending on where the cameras were installed:

https://support.google.com/googlenest/answer/9208447

https://support.google.com/googlenest/answer/10904254

Re: Nest Aware Paid for but not working

zoeuvre — Sat, 12 Aug 2023 23:49:05 GMT

Hi folks,

@awksm, thanks for reaching out, and I'm sorry to hear about the situation. I want to check if you managed to see the response above. Please let us know if you still have questions or concerns, as we'll be willing to assist you more.

I appreciate your help, @MplsCustomer.

Best,

Zoe

Re: Nest Aware Paid for but not working

zoeuvre — Thu, 17 Aug 2023 15:51:09 GMT

Hi awksm,

I want to check and see if you are still in need of any help. Please let me know, as I would be happy to assist and answer any questions you may have.

Thanks,

Zoe