topic Re: Nest aware does nothing in Subscriptions and Services

Nest aware does nothing

Gregglburt — Sat, 05 Aug 2023 18:16:07 GMT

Signed up for nest aware but it doesn’t work. A little help, google?

Re: Nest aware does nothing

MplsCustomer — Sat, 05 Aug 2023 18:28:23 GMT

This is a community forum where most responses come from other customers. If you want to contact Support, you can use the link and instructions in the post below:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quot-page-to-contact-Support/td-p/455391

You can check whether you have an active Nest Aware subscription here:

https://store.google.com/subscriptions

If your cameras were installed in the Google Nest app, you view history there:

https://support.google.com/googlenest/answer/9208447

If your cameras were installed in the Google Home app, you view history there:

https://support.google.com/googlenest/answer/10904254

Your post does not indicate which camera(s) you have or what subscription you have. This topic describes what you get for different cameras and doorbells:

https://support.google.com/googlenest/answer/9681538

Re: Nest aware does nothing

Gregglburt — Sun, 06 Aug 2023 14:37:13 GMT

My subscription to Nest Aware shows as active, but I cannot locate any history beyond 4 hours back. Please advise what’s next.

Re: Nest aware does nothing

Lance_L — Thu, 10 Aug 2023 00:38:08 GMT

Hi Gregglburt,

Thanks for posting in our Community. I’m sorry to hear that your Nest Aware subscription isn’t working. Let’s check this out — could you fill out this form and let me know once you’re done?

Keep me posted.

I appreciate your help, MplsCustomer.

Best,

Lance

Re: Nest aware does nothing

EdmondB — Sun, 13 Aug 2023 22:27:39 GMT

Hi there,

We haven't received your form — were you able to fill it out?

Regards,
Edmond

Re: Nest aware does nothing

EdmondB — Tue, 15 Aug 2023 22:53:26 GMT

Hey there,

I just wanted to follow up and see if you still need any help. Let me know if you have any additional questions from here.

Best,
Edmond

Re: Nest aware does nothing

Gregglburt — Fri, 01 Sep 2023 18:36:41 GMT

Yes. Nest aware does nothing, unless I’m using it incorrectly. My cameras still have no history. Can you assist?

Re: Nest aware does nothing

MplsCustomer — Fri, 01 Sep 2023 18:57:33 GMT

@Gregglburt

The only cause I know of for what you are reporting is if your Nest Aware subscription is for a different Google Nest "home/structure" than the one where your camera is located.

Did you have the chance to check what the system shows for your subscription, using the links I posted a month ago?

You could try the "Contact Us" link under "Nest Aware Premier Care" on the page below to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

https://support.google.com/googlenest/answer/9233159?hl=en&sjid=16466585385168760749-NA

Re: Nest aware does nothing

EdmondB — Mon, 04 Sep 2023 19:30:23 GMT

Hello Gregglburt,

Checking in — did you get a chance to try the steps shared by MplsCustomer? If so, how did it go? Let me know if you need more help.

Thanks for the help, @MplsCustomer.

Regards,
Edmond

Re: Nest aware does nothing

Gregglburt — Tue, 05 Sep 2023 00:59:38 GMT

Yes, and I finally ended up in about an hour conversation with Google Support, and the dude figured it out. Turns out I do have 2 accounts under different email login addresses. Long story short, it all works now. Thanks for your help, appreciate you. Gregg

Re: Nest aware does nothing

EdmondB — Tue, 05 Sep 2023 02:43:10 GMT

Hi there,

Awesome — glad to hear that and thanks for getting back to us. Please let us know if you have any other questions.

Best,
Edmond