topic Re: Nest aware doesn’t work in Subscriptions and Services

Nest aware doesn’t work

Bobo7 — Thu, 10 Aug 2023 18:54:07 GMT

Purchased aware and it doesn’t work

Re: Nest aware doesn’t work

MplsCustomer — Thu, 10 Aug 2023 19:13:37 GMT

@Bobo7

What does "it doesn't work" mean?

History for a Nest Aware subscription begins at the time it is purchased and is NOT retroactive.

This Google Nest Help topic describes what history you get for each description on each camera and doorbell:

https://support.google.com/googlenest/answer/968158

These Google Nest Help topics describe how to view history in the Google Nest app and Google Home app:

https://support.google.com/googlenest/answer/9208447

https://support.google.com/googlenest/answer/10904254

In the Google Home app, only events that are configured are recorded (unless you have a Nest Aware Plus subscription). This Google Nest Help topic describes configuring for events:

https://support.google.com/googlenest/answer/9207697

Re: Nest aware doesn’t work

EdmondB — Mon, 14 Aug 2023 19:57:22 GMT

Hello Bobo7,

I'd like to jump in here and check if you've seen MplsCustomer's response. Let us know if you need more help by replying to this thread.

Thanks for the help, @MplsCustomer.

Best,
Edmond

Re: Nest aware doesn’t work

EdmondB — Thu, 17 Aug 2023 20:37:51 GMT

Hi there,

I just wanted to follow up and see if you still need any help. Let me know if you have any additional questions from here.

Thanks,
Edmond