topic Cannot login to iOS Nest App with Google SSO in Subscriptions and Services

Cannot login to iOS Nest App with Google SSO

Jeremyb — Thu, 24 Aug 2023 23:51:17 GMT

I have been using the Nest App on iPhone for years without issue. I can log into Nest using a Chrome browser using Google SSO fine. I can log into my Google Home app using Google SSO just fine. I can see the cameras and my thermostat from both.

I have deleted the app, rebooted the phone and reinstalled a number of times. I click the Sign in with Google button. I click allow and it comes right back to the login screen. No errors. Just doesn’t work. Sometimes I can see my cameras just before it goes back to the login screen.

Re: Cannot login to iOS Nest App with Google SSO

Bkcordova — Fri, 25 Aug 2023 03:06:59 GMT

I’m also having this issue. There’s another thread with numerous people complaining of this and no one seems to respond or try to help. Hopefully you get better answers.

Re: Cannot login to iOS Nest App with Google SSO

Lance_L — Tue, 29 Aug 2023 01:51:47 GMT

Hello everyone,

Thank you for reporting this issue to the Community. I am sorry to hear that you are having problems. Let me take a look at this for you.

The Nest App 5.72 update was released a few days ago. To see if you can download the update, follow these steps:

Check for any iOS or Android system updates on your mobile device.
Uninstall the Nest app.
Restart the phone or tablet.
Re-install the Nest app.
For iOS users, open Settings > Safari > Cross-Site Tracking and disable the feature that allows cross-site tracking.
Try to sign back in.

Let me know how it goes.

Best,

Lance

Re: Cannot login to iOS Nest App with Google SSO

Jeremyb — Tue, 29 Aug 2023 12:50:25 GMT

The same issue happening in 5.72. All these steps have been taken. I have also removed My Devices from the Google account and then re-authenticated using 2-factor authentication on everything on my Iphone 14 Pro. Same issue.

My partner has access to Nest on his Iphone 14 Pro via the Nest App into our account. I signed out of his and app and signed myself in with my Google account on his device and the same thing happens to me again. I can see my cameras for about 1 second and then it goes back to the sign-in screen again, without any errors. This has to be on the Nest server side. I allowed my partner to log back into his Google account on the Nest app and he logs back into our account and can see cameras and recordings without issues.

Re: Cannot login to iOS Nest App with Google SSO

Bkcordova — Tue, 29 Aug 2023 13:11:06 GMT

I have also done everything they have said with no improvement. My husband can also login and have no issue. Very clearly a nest issue.

Re: Cannot login to iOS Nest App with Google SSO

Bkcordova — Tue, 29 Aug 2023 13:11:35 GMT

I have done all of these steps with no improvement.

Re: Cannot login to iOS Nest App with Google SSO

EmersonB — Thu, 07 Sep 2023 22:44:56 GMT

Hi folks,

Thanks for your update. To make sure we're on the same page, I'd like to confirm, when you tried signing in using your partner's iPhone, did you type your login credentials manually or through SSO? Do you have an android device? Let us know your update here.

Regards,

Emerson

Re: Cannot login to iOS Nest App with Google SSO

Jeremyb — Fri, 08 Sep 2023 13:11:51 GMT

I used the Google SSO. Logged right in fine. Back to mine and nothing.

That said. My issue is now resolved. I opened a case with Google and went through length troubleshooting with several levels. They did not find anything. After the ticket was open for about a week, I tried again and it worked. I did not do anything different to make this work. I am 90% certain the issue was something on the NEST side to do with the SSO O-auth token.

Re: Cannot login to iOS Nest App with Google SSO

Jeremyb — Fri, 08 Sep 2023 13:12:42 GMT

My issue is now resolved. I opened a case with Google and went through lengthy troubleshooting with several levels. They did not find anything that they told me about. After the ticket was open for about a week, I tried again and it worked. I did not do anything different to make this work. I am 90% certain the issue had something on the NEST side to do with the SSO O-auth token.

Re: Cannot login to iOS Nest App with Google SSO

EdmondB — Mon, 11 Sep 2023 19:55:56 GMT

Hey there,

Thanks for keeping us in the loop, and I'm happy to hear that this has been resolved now. If you need further help, let me know.

Best,
Edmond