topic Nest aware sibscribed but no functionality in Subscriptions and Services

Nest aware sibscribed but no functionality

MWronka1987 — Sun, 27 Aug 2023 22:19:28 GMT

I'm subscribed to nest aware but the recording of video is not functional it only shows live and still shots of activity. And only a few hours worth.

Re: Nest aware sibscribed but no functionality

MplsCustomer — Sun, 27 Aug 2023 23:49:28 GMT

@MWronka1987

Is your Nest Aware subscription in the same Google Nest "home/structure" on the same Google Account as your cameras? In the Google Nest app, you can check your subscription by going to Settings | Nest Aware. In the Google Home app, you can check by going to Settings | Subscriptions | Nest Aware.

You can also check your subscription here:

https://store.google.com/subscriptions

Re: Nest aware sibscribed but no functionality

MWronka1987 — Mon, 28 Aug 2023 01:46:11 GMT

Yes it is.

Re: Nest aware sibscribed but no functionality

MplsCustomer — Mon, 28 Aug 2023 01:56:01 GMT

@MWronka1987

Do you have a Nest Aware or a Nest Aware Plus subscription? Or the older 1st gen Nest Aware subscription? Are your cameras in the Google Nest app or the Google Home app? When you try to view history, what exactly happens?

Re: Nest aware sibscribed but no functionality

Jenelyn_O — Wed, 30 Aug 2023 19:33:20 GMT

Hi folks,

@MWronka1987, thanks for reaching out. I just want to check if you managed to see the response above. Please share with us the needed information, as it will help us to move forward.

I appreciate the help, @MplsCustomer.

Best,

Jenelyn