topic Re: Subscription in Subscriptions and Services

Subscription

mra1 — Fri, 01 Sep 2023 09:50:42 GMT

Was charged for nest subscription for one year. Have canceled subscription. Requesting refund of unused funds. Can't find anyone to help with this. Starting this conversation doesn't seem to be the appropriate way to address this.

Re: Subscription

MplsCustomer — Fri, 01 Sep 2023 15:15:52 GMT

@mra1

I'm just another Google Nest customer, but I think Google Nest does NOT refund Nest Aware subscriptions. You could try the "Contact Us" link under "Nest Aware Premier Care" on the page below to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

https://support.google.com/googlenest/answer/9233159?hl=en&sjid=16466585385168760749-NA

Re: Subscription

mra1 — Mon, 04 Sep 2023 11:27:16 GMT

I used the link you provided and they were able to resolve the issue in a timely manner. Thanks again.

Re: Subscription

MplsCustomer — Mon, 04 Sep 2023 13:41:22 GMT

@mra1

You're welcome.

Re: Subscription

EdmondB — Mon, 04 Sep 2023 22:06:19 GMT

Hello mra1,

Thanks for keeping us in the loop, and I'm happy to hear that this has been sorted out. If you need further help, let me know.

I appreciate the help, @MplsCustomer.

Best,
Edmond