topic Re: Nest Aware Price Increase? in Subscriptions and Services

Nest Aware Price Increase?

RavenManiac — Mon, 31 Jul 2023 01:47:59 GMT

When did Google increase the price of Nest Aware and Nest Aware Plus?

Re: Nest Aware Price Increase?

JillG — Mon, 31 Jul 2023 15:12:55 GMT

Hi @RavenManiac

I haven't heard anything. Where are you located?

Thanks

Re: Nest Aware Price Increase?

RavenManiac — Mon, 31 Jul 2023 15:24:01 GMT

The screenshot was from my son's computer. He's located in the Baltimore/Washington area. I'm located on the Virginia Peninsula and I haven't heard anything about this, which is why I'm asking. Thanks!

Re: Nest Aware Price Increase?

RavenManiac — Mon, 31 Jul 2023 15:27:12 GMT

@JillG , since you're a Diamond Product Expert, perhaps you could share some insight on this issue, which has plagued many of us for almost two months. Thanks!

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Night-Vision-Too-Dark/td-p/429313

Re: Nest Aware Price Increase?

JillG — Mon, 31 Jul 2023 16:04:07 GMT

I'm seeing the US pricing as it's been for the last few years. Be sure to look on the Google Store for the official prices for Nest Aware.

RE: the doorbell- Let me look at that thread and ask the CSs that work for Nest if they can offer any insight===

Re: Nest Aware Price Increase?

RavenManiac — Mon, 31 Jul 2023 16:34:15 GMT

@JillG wrote:
I'm seeing the US pricing as it's been for the last few years. Be sure to look on the Google Store for the official prices for Nest Aware.

Just to be clear, there is no current or pending price increase?

Re: Nest Aware Price Increase?

RavenManiac — Mon, 31 Jul 2023 16:36:53 GMT

@JillG wrote:
RE: the doorbell- Let me look at that thread and ask the CSs that work for Nest if they can offer any insight===

Just so you know, it seems like the Nest Battery Cams are the ones affected by the v1.67 firmware update, which includes the floodlight cam and the battery-powered doorbell.

Re: Nest Aware Price Increase?

MplsCustomer — Mon, 31 Jul 2023 16:40:18 GMT

@RavenManiac

That seems to be the price in Great Britain. Sometimes, depending on how you search (or due to Google Search quirks), you get Google Store results from another country. The link below has "GB" in the link and shows $9 and $18/month:

https://store.google.com/au/product/nest_aware?hl=en-GB

But this link, with "US" in the link, shows $6 and $12/month:

https://store.google.com/us/product/nest_aware?hl=en-US

Re: Nest Aware Price Increase?

RavenManiac — Mon, 31 Jul 2023 16:43:09 GMT

@MplsCustomer Good catch. Thanks for letting me know.

Re: Nest Aware Price Increase?

JillG — Mon, 31 Jul 2023 17:38:40 GMT

Looking into the price issue. Waiting on the community team to get back to us.

Re: Nest Aware Price Increase?

EdmondB — Fri, 01 Sep 2023 18:56:04 GMT

Moderator Edit: Please note that this reply was made in July 2023. It does not reflect the most recent updates to Nest Aware pricing as of today, September 1, 2023. Visit our Help Center to learn about price changes for Nest Aware. We will be closing this thread since the original post is resolved, but we invite you to participate in other conversations in the Nest Aware forum.

Hello RavenManiac,

There is no increase in the price for Nest Aware in the US. Most likely the location on your son's computer is in Australia. If you go to https://goo.gle/2NXcnMq and scroll all the way down you will see a flag there where you can change it to the correct country.

Thanks for the help, @JillG and MplsCustomer.

Let me know if that works.

Best,
Edmond

Re: Nest Aware Price Increase?

EdmondB — Thu, 03 Aug 2023 19:32:59 GMT

Hi there,

I wanted to follow up and see if you are still in need of any help. Have you had the opportunity to try the suggestion above? If yes, how is it?

Best,
Edmond

Re: Nest Aware Price Increase?

Jbrose — Fri, 01 Sep 2023 17:31:23 GMT

False, price increase is real. Got this email:

Thank you for being a Nest Aware subscriber. We wanted to let you know that the price of your Nest Aware Plus subscription for your house will soon increase from $120.00 a year to $150.00 a year (plus applicable taxes). Learn more about the upcoming price change.

Re: Nest Aware Price Increase?

RobertoTaylor — Fri, 01 Sep 2023 17:41:00 GMT

I just received an email that my Nest Aware Subscription price will be increasing from $60/yr to $80/yr this November with no additional benefits. That’s a 33% price increase with no explanation given.

Re: Nest Aware Price Increase?

PaulM1 — Fri, 01 Sep 2023 17:40:14 GMT

Looks like a 33% increase in the us as well

Re: Nest Aware Price Increase?

NestDoorbellSux — Fri, 01 Sep 2023 17:41:08 GMT

60% increase, what a **bleep**ing joke. In the US.

Thank you for being a 1st gen Nest Aware customer. We wanted to let you know that the price of your Nest Aware subscription for Home will soon increase from $50.00 a year to $80.00 a year (plus applicable taxes)1. This new price will go into effect on your next bill that occurs on or after November 6, 2023.

Re: Nest Aware Price Increase?

MplsCustomer — Fri, 01 Sep 2023 17:40:51 GMT

We just now received the same email. It checks out with the price now showing on the Google Store for the U.S. The email says "This new price will go into effect on your next bill that occurs on or after November 6, 2023." Our next bill is in June 2024 because we pay annually.

Re: Nest Aware Price Increase?

PDXMan — Fri, 01 Sep 2023 17:41:26 GMT

Yes, I just received the same. I would love to have a Community Specialist justify a 33% increase for me. I just left Xfinity this week for another ISP because of how they take their customers for granted. Looks like Ring may be getting a new customer.

Re: Nest Aware Price Increase?

phodgkiss — Fri, 01 Sep 2023 17:41:28 GMT

I just received the increase in price for Nest Aware in the US. For 1st generation, the increase is a whopping 60%, whereas the Nest Aware Plus increase is 25%!

Clearly, the strategic direction of Google is to exit this business as its pricing strategy is absolutely abhorrent and completely unreasonable.

Re: Nest Aware Price Increase?

Steviez — Fri, 01 Sep 2023 17:45:29 GMT

Holy Mother of God...the price increase from $120 to $150 annually? I could have sworn it increased a year or so ago. And yet I continue to have numerous issues with the app not loading the cameras, or better yet not even being able to view history easily, along with the ridiculousness of switching between the Google Home and Nest App for certain cameras.

Thanks Google for gouging us more!