topic Re: Nest Aware Price Jump in Subscriptions and Services

Nest Aware Price Jump

DJHussey — Fri, 01 Sep 2023 17:48:31 GMT

Just got my email notification. 25% increase from $120 to $150/year? I don't think so. Looks like I'll cancel before my renewal, have no cloud storage for now until I find a more reasonable alternative.

If you're going to raise prices that much, give us some reason to stay with the service.

Re: Nest Aware Price Jump

MplsCustomer — Fri, 01 Sep 2023 18:01:30 GMT

@DJHussey

Yes, but it's also the first price increase since the Nest Aware and Nest Aware Plus subscription plans (covering all cameras in the same Google Nest "home/structure") were first introduced in May 2020.

https://www.xda-developers.com/google-launches-nest-aware-subscription-service/

Re: Nest Aware Price Jump

Simps — Fri, 01 Sep 2023 18:02:35 GMT

I've just cancelled my subscription. To me the price at the moment is not worth it let alone making the price higher. Enough is enough.

Re: Nest Aware Price Jump

sundrop74 — Fri, 01 Sep 2023 18:03:26 GMT

Not sure that's relevant since they could have increased with the COL every year since 2020 and still not be this expensive.

Re: Nest Aware Price Jump

MplsCustomer — Fri, 01 Sep 2023 18:13:12 GMT

@sundrop74

Maybe not quite as expensive, no. With cost of living increases of 1.2% in 2020, 4.7% in 2021, 8.0% in 2022, and 4.0% (projected) in 2023, the price would be $142.81 rather than $150.

Re: Nest Aware Price Jump

DJHussey — Fri, 01 Sep 2023 18:17:55 GMT

Price increases are usually tied to something specific ( like fuel costs for truckers etc). Storage prices decline year over year. Internet prices are down, and speeds up. Industrial and office spaces are generally decreasing in prices ( depending on location). All that couples with no additional new features reported makes this seem like a poor deal for the customer. Don't also forget that Nest Aware was already either the highest or near highest subscription price compared to competitors. All just my opinion.

Thought I was losing my mind

mattswest — Fri, 01 Sep 2023 18:32:53 GMT

I was not aware when I purchased the device that it only offered, nonsensically, 3 hours of history.

I was just about ready to return the device as soon as I found that out. But, I took some time to consider it, and looking at my options $60/year didn't sound too bad.

It was $20 more a year than Ring, and only 30 days of history instead of half a year, but everything is integrated into the Google Home app.

Then when I go to sign up for a 30-day trial, it's showing me the price after 30 days is $80/year. I started to wonder, how tired was I when I was looking over those plans the night before. I had relayed all the details of the various options to my wife, and now I have to go back and tell her they just made it more expensive....today?

I don't know if I'll buy a Ring but I'm definitely returning this. I'm not paying for a device that's really just another way for Google to squeeze money out of me.

Honestly, this experience just makes me want to get rid of all my Google devices. I was already planning on not buying another Pixel phone because they have gotten continually worse over the years. Camera: worse. Voice input: worse. Photo backup: worse. All while trying to collect more money for services

I just don't trust Google's devices anymore. I bought a bunch of OnHubs before Google decided to brick all the perfectly good devices. I'm just going to buy open hardware from now on.

25% NestAware price increase while features still lag old Nest app. Google is evil

vikewings — Fri, 01 Sep 2023 18:32:20 GMT

The transition from Nest to Google Home has been a long and arduous process filled with frustration... now this. I've been looking for alternatives. This just kickstarted that effort. Goodbye evil Google.

Price Increase Justification Requested

Scott164 — Fri, 01 Sep 2023 18:33:32 GMT

Are there any data available to support a 33% increase in price for Nest Aware subscription for Home? This is far above the rate of inflation.

Re: Price Increase Justification Requested

Ember — Fri, 01 Sep 2023 18:37:45 GMT

There is a pretty heated discussion going on on both the Google Home and Nest subreddits regarding these press increases at the moment.

How about finally getting rid of the nest app? How about finally migrating my nest protects?

How about adding new features to justify the cost increase?

Re: Price Increase Justification Requested

DamonRipper — Fri, 01 Sep 2023 19:51:15 GMT

+1 I dislike the lack of transparency. I dropped Youtube TV years ago for the same reason ... prices just kept getting escalated with no apparent reason communicated to the subscribers who helped make it successful.

Like Ember said, give us something. If you justify the increase with data people have a lot less trouble with it. As it is, it feels like the long-term subscriber is being under-valued...

Re: Price Increase Justification Requested

Mike2k7300 — Fri, 01 Sep 2023 19:01:07 GMT

Agreed. I’m going from $80 to $130. Almost 50%. Not a single new feature. No enhancements of any sort. This will drive me to cancel aware. F that. F google. Completely ruined Nest.

Re: Nest Aware Price Jump

MplsCustomer — Fri, 01 Sep 2023 19:07:53 GMT

I too am impatient with the fact that we're still using 2 apps for our cameras two years after buying a battery camera, and with the fact that the Google Home app still lacks features of the Google Nest app.

However, with cost of living increases of 1.2% in 2020, 4.7% in 2021, 8.0% in 2022, and 4.0% (projected) in 2023, the annual U.S. price for Nest Aware Plus would be $142.81, not too much below the $150 we will start paying for Nest Aware Plus in June 2024 when our next annual payment is due.

Re: Thought I was losing my mind

MplsCustomer — Fri, 01 Sep 2023 19:20:12 GMT

I didn't know this, but if you have multiple cameras and doorbells, the Ring Plus subscription is less expensive, at $100/year, than the new Nest Aware Plus subscription price of $150/year. And Ring provides up to 180 days of video history, AND provides extended warranty coverage.

Nest Aware Price Increase

ckayakr1049 — Fri, 01 Sep 2023 19:31:43 GMT

Just received the following in an e-mail, "Thank you for being a 1st gen Nest Aware customer. We wanted to let you know that the price of your Nest Aware subscription for Dummy structure name will soon increase from $100.00 a year to $160.00 a year (plus applicable taxes)1. This new price will go into effect on your next bill that occurs on or after November 6, 2023. "

How can you justify this increase?

Based upon this increase, I assume that you don't want me as a customer, I can resolve that for you!

Re: Nest Aware Price Increase

MrGlitch — Fri, 01 Sep 2023 19:33:57 GMT

Ditto. Just canceled.

Re: Price Increase Justification Requested

BCcam — Fri, 01 Sep 2023 19:34:36 GMT

34% increase in one year?? What gives google?

Re: Price Increase Justification Requested

Lh17 — Fri, 01 Sep 2023 19:45:03 GMT

As soon as I got the email, I canceled my subscription! Forget that! Ridiculous!

Nest price increase

Iceman833 — Fri, 01 Sep 2023 19:48:26 GMT

Why are you upping the price I can barely afford it now and then going to jack it up to $80 plus tax yeah will be going to another company

Goodbye Google

Jdmaharg — Fri, 01 Sep 2023 20:04:14 GMT

Absolute rubbish 👎. Jacking up the subscription prices 30-40%. Guess those data centers are getting more expensive! Guys, Apple looks better every year.

Goodbye Google. Last straw.