topic Re: Change device that records from Camera to Doorbell camera in Subscriptions and Services

Change device that records from Camera to Doorbell camera

JeffPritt — Tue, 05 Sep 2023 19:07:55 GMT

I pay an annual amount to get 10 days recording on my Nest Camera. I bought a nest Doorbell camera and I want to stop my Nest Cm recording and start recording on my Doorbell camera

Re: Change device that records from Camera to Doorbell camera

MplsCustomer — Wed, 06 Sep 2023 01:38:13 GMT

@JeffPritt

You may not be able to do so.

It sounds like you may have a 1st gen Nest Aware subscription, which apply to specific cameras. (The newer Nest Aware and Nest Aware Plus subscriptions apply to all cameras and doorbells in the same Google Nest "home/structure" (https://support.google.com/googlenest/answer/9681538)).

This page says "As of July 13, 2023, Google will no longer sell new subscriptions of 1st gen Nest Aware. Any 1st gen subscriptions that you currently have will continue to renew."

https://support.google.com/googlenest/answer/9233159

In addition, if you just purchased a Google Nest doorbell, it's probably the 2nd gen doorbell, and the 1st gen Nest Aware subscriptions cannot be used on 2nd gen cameras and doorbells.

Re: Change device that records from Camera to Doorbell camera

JeffPritt — Wed, 06 Sep 2023 20:58:25 GMT

That's what I was afraid of ... looks like it's time to switch to Apple

Re: Change device that records from Camera to Doorbell camera

Jenelyn_O — Sun, 10 Sep 2023 20:37:01 GMT

Hi there,

Thanks for reaching out. I'm sorry for the delay. Here is the list of what you'll get with a Nest Aware subscription. If you ever change your mind, we'll be here to help.

I appreciate the input, @MplsCustomer.

Best,

Jenelyn