topic Google Home removed, how to recover in Subscriptions and Services

Google Home removed, how to recover

jsyn828 — Tue, 12 Sep 2023 14:24:41 GMT

In the process of installing Google Home on my work device, I accidentally removed my Google Home account. As a result, all my devices and video history linked to my Nest Aware account were also deleted. How can I recover the video history associated with my account?

This is extremely important as I am currently assisting the police department with a homicide investigation.

Re: Google Home removed, how to recover

MplsCustomer — Tue, 12 Sep 2023 14:48:55 GMT

@jsyn828

It depends on what you actually removed.

Did you simply sign out of your Google Account in the Google Home app? If so, you just need to sign back on to your Google Account in the Google Home app.

If you deleted your Google Nest "home/structure" in the Google Home app, your video history is deleted:

"Data associated with the home, such as video history from Nest cameras you might own or thermostat settings, is deleted."

https://support.google.com/googlenest/answer/9155535?hl=en&sjid=18062425338302261129-NA#zippy=%2Cdelete-a-home

If you deleted your Google Account (that is, deleted your gmail account), you can recover your gmail account (https://support.google.com/accounts/answer/7682439), but I suspect that your video history is gone.

Re: Google Home removed, how to recover

jsyn828 — Tue, 12 Sep 2023 15:05:45 GMT

Thanks, I was attempting to sign out, which I imagined what leave this room meant, because I did not see a sign out button/link. But unfortunately it removed my cameras, and was hoping the videos would still be associated with my Nest Aware account.

Re: Google Home removed, how to recover

MplsCustomer — Tue, 12 Sep 2023 15:31:49 GMT

@jsyn828

I can't figure out how one is supposed to "sign out" of the Google Home app. It is not at all obvious.

If you selected the "Leave this home" option at the bottom of the Settings menu in the Google Home app, that would delete your Google Nest "home/structure", including any video history and access to Nest Aware features IF you were the only member of the Google Nest "home/structure".

If you were NOT the only member of your Google Nest "home/structure", then other members should still have access, and they could invite you back.

https://support.google.com/googlenest/answer/9155535?hl=en&sjid=18062425338302261129-NA#zippy=%2Cremove-yourself-from-a-home

Re: Google Home removed, how to recover

jsyn828 — Tue, 12 Sep 2023 15:32:48 GMT

Ill will try, but it looked like it removed it from my other invited accounts as well.

Re: Google Home removed, how to recover

EdmondB — Fri, 15 Sep 2023 22:25:22 GMT

Hello jsyn828,

Checking in — did you get a chance to try the steps shared by MplsCustomer? If so, how did it go? Let me know if you need more help.

I appreciate the help, @MplsCustomer.

Best,
Edmond

Re: Google Home removed, how to recover

jsyn828 — Tue, 19 Sep 2023 17:48:44 GMT

Thanks, when the other users opened Google home, the cameras were not there. So it did not work.

Re: Google Home removed, how to recover

MplsCustomer — Tue, 19 Sep 2023 19:45:44 GMT

@jsyn828

I'm still not clear exactly what happened in your case. Perhaps you should consider contacting Support, using the link and instructions in the post below, so you can explain what happened and get assistance:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quot-page-to-contact-Support/td-p/455391

Re: Google Home removed, how to recover

EdmondB — Tue, 19 Sep 2023 22:16:50 GMT

Hi there,

I just wanted to jump in real fast to see if you saw MplsCustomer’s latest reply and to see if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.

Regards,
Edmond