topic Re: Switching from Nest to Google Home Video History in Subscriptions and Services

Switching from Nest to Google Home Video History

ocbeach — Wed, 13 Sep 2023 16:44:46 GMT

I have bought new cameras as my nest cameras will no longer be supported. I am not able to see video history on the web for my new cameras at home.google.com . This is a feature I relied on with my Nest cameras. When will this be available?

Re: Switching from Nest to Google Home Video History

MplsCustomer — Wed, 13 Sep 2023 17:54:16 GMT

@ocbeach

This statement from an 11/8/2022 Google Nest post is the latest I can find for Google Nest adding video history on the web for its newer cameras:

"Q: Is Google Home for web going to support all of the same experiences as the Nest app on the web?

A: Google Home for web already has a key feature that users have asked for - the ability to live stream all your Nest cameras in one place - available as a Public Preview today to all Nest camera users that have migrated. Over time, we will continue to make updates to bring more camera and automation features to the web."

https://www.googlenestcommunity.com/t5/Blog/Top-Google-Home-app-questions-for-Nest-app-and-Nest-camera-users/ba-p/279364

We've been waiting since we bought a battery camera in Sept. 2021.

By the way, except for Dropcams, the older Google Nest cameras and doorbells are still supported and operational in the Google Nest app and on the home.nest.com website.

Re: Switching from Nest to Google Home Video History

ocbeach — Wed, 13 Sep 2023 18:02:26 GMT

Thank you. I am wanting to see the video history that I pay for. Your article just mentions live streaming. I can see it in the app but not on the website like I used to be able to with Nest.

Re: Switching from Nest to Google Home Video History

MplsCustomer — Wed, 13 Sep 2023 18:13:21 GMT

@ocbeach

I fully realize that only live-streaming is available on home.google.com. As I said, we've been waiting since we bought a battery camera in Sept. 2021 to get access to video history on home.google.com that is similar to what we have on home.nest.com for our older cameras.

As I also said, Google Nest's latest statement on when this will happen is this vague statement from 11/8/2022: "Over time, we will continue to make updates to bring more camera and automation features to the web."

I am not aware of anything more definite or more recent from Google Nest, but then I'm just another Google Nest customer.

Re: Switching from Nest to Google Home Video History

ocbeach — Wed, 13 Sep 2023 18:14:58 GMT

Gotcha. I'm on with support now. Maybe they will provide an answer.

Re: Switching from Nest to Google Home Video History

ocbeach — Wed, 13 Sep 2023 18:26:58 GMT

This is the response I got from Google support, "I'm sorry to inform you the play back video is not available through the Google Home web app."

Re: Switching from Nest to Google Home Video History

MplsCustomer — Wed, 13 Sep 2023 18:36:29 GMT

@ocbeach

The home.google.com website ("Google Home for web") has been in "Public Preview" status since Oct. 25, 2022.

Re: Switching from Nest to Google Home Video History

ocbeach — Wed, 13 Sep 2023 18:46:05 GMT

Yeah. Looks like it is time to return the nest cameras I bought to replace my deprecated dropcams and switch to a new brand.

Re: Switching from Nest to Google Home Video History

ocbeach — Wed, 13 Sep 2023 18:58:05 GMT

Anyone had good luck with another brand?

Re: Switching from Nest to Google Home Video History

MplsCustomer — Wed, 13 Sep 2023 20:37:16 GMT

@ocbeach

Well, we have numerous Google Nest cameras and doorbells (mostly 1st gen), as well as Nest Hubs and a Nest Mini, so in spite of some frustrations we're sticking with Google Nest and hoping they eventually migrate the Nest app functionality to the Google Home app and the home.nest.com website functionality to the home.google.com website.

Re: Switching from Nest to Google Home Video History

EdmondB — Mon, 18 Sep 2023 21:01:05 GMT

Hello ocbeach,

We hear you. Our team is working hard to deliver the best experience for our users — we'll take this as feedback. Keep your eye on the Google Nest Community page https://goo.gle/2JvnMRy for any updates. You can submit feedback about this by going to this link Share feedback about Google Nest.

I appreciate the help, @MplsCUustomer.

Best,
Edmond