topic Dead indoor camera in Subscriptions and Services

Dead indoor camera

Karmuhh — Sat, 16 Sep 2023 15:46:42 GMT

My camera is completely dead, no lights will turn on when plugged in, it stopped connecting all together on Bluetooth and WiFi before it died completely...

Re: Dead indoor camera

MplsCustomer — Sat, 16 Sep 2023 16:56:48 GMT

@Karmuhh

Do you have a 1st gen or a 2nd gen indoor camera? (2nd gen cameras and doorbells are those released after Sept. 2021.) How old is your camera? If it is within the 1-year warranty period, you could try contacting Support to determine whether they'll replace it; you can use the link and instructions in this post:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quot-page-to-contact-Support/td-p/455391

You could also try removing the camera from the Google Nest app (if 1st gen) or Google Home app (if 2nd gen), doing a factory reset (https://support.google.com/googlenest/answer/9252162), and reinstalling the camera. (There is no factory reset button on the 1st gen indoor camera.)

Re: Dead indoor camera

Jenelyn_O — Mon, 18 Sep 2023 22:43:57 GMT

Hi folks,

Thanks for reaching out. I just want to check if you managed to see the response above. Were you able to visit the link and get in touch with our support? Also, were you able to try the troubleshooting steps provided above? Please let us know how it goes.

I appreciate the input, @MplsCustomer.

Best,

Jenelyn