topic Re: First Gen Nest Aware subscription cancellation issues in Subscriptions and Services

First Gen Nest Aware subscription cancellation issues

toddman1 — Sun, 17 Sep 2023 18:38:49 GMT

I have read many stories about this problem, and I wanted to see if this was a way to find a solution. I have been subscribed to first gen Nest Aware for several years. Recently, I moved to a new home and my camera coverage is now provided through my ADT account. Thus, I need to cancel the Nest Aware subscription. However, I cannot find a way to get it cancelled, and then I see that the rate is going up as well. I would really like a Google Community support person to help me get this canceled. Thank you!

Re: First Gen Nest Aware subscription cancellation issues

MplsCustomer — Sun, 17 Sep 2023 18:48:54 GMT

@toddman1

You could try the "Contact us" link under "Nest Aware Premier Care" on the page below to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription.":

https://support.google.com/googlenest/answer/9233159

Re: First Gen Nest Aware subscription cancellation issues

Jenelyn_O — Thu, 21 Sep 2023 16:51:57 GMT

Hi folks,

Thanks for reaching out. I'm sorry for the delay. I just want to check if you managed to see the response above. Were you able to visit the link and get in touch with our support? Please let us know if you still have questions or concerns, as we'll be willing to assist you further.

I appreciate the input, @MplsCustomer.

Best,

Jenelyn