topic Re: Unable to Sign in on Nest App in Subscriptions and Services

Unable to Sign in on Nest App

GC_London_UK — Mon, 25 Sep 2023 22:42:54 GMT

As per the title. I am unable to sign in to the Nest app since 3 days ago.

The problem happens on:

iOS
On the latest version of OS and Nest. The phone was restarted multiple times and is otherwise logged in correctly on the right gmail account. Try to "Sign in with google" -> select the gmail account -> after a while I am redirected back to the initial screen.
Android
Pretty much the same as the step above, basics are covered.
Web
I open https://home.nest.com/ -> select "Sign in with google" as I have been doing without problems for a long time -> select the right email address which is already logged in -> a spinning blue circle appears and then I am redirected back to the "Sign in with google" page. I tried multiple browsers, incognito and non-incognito, always the same behaviour.

I opened a support ticket yesterday and provided some screen capture. Nothing since.

At the moment I am completely cut off and unable to control the cameras. This is a big problem for me.

Also worth to mention that a few days ago I received the usual "Just a reminder that your Google Nest Aware subscription is renewing on Tuesday, October 3, 2023. Your subscription will renew automatically until you cancel.". Now, if I try to open the Subscription Management page it keeps loading for a bit and then shows ... nothing?

Can anybody help please?

Thank you in advance.

Re: Unable to Sign in on Nest App

EmersonB — Fri, 29 Sep 2023 22:41:57 GMT

Hi GC_London_UK,

Thanks for reaching out here in the Community and for sharing all this information. No worries! We'd be glad to help you with this. Please share your case ID here so that we can check your interaction with our support team.

Regards,

Emerson

Re: Unable to Sign in on Nest App

GC_London_UK — Sun, 01 Oct 2023 10:52:57 GMT

Hi @EmersonB thank you for your message, appreciate the help, the case id is [5-5736000035330].

Re: Unable to Sign in on Nest App

Jenelyn_O — Sun, 01 Oct 2023 15:38:50 GMT

Hi folks,

@GC_London_UK, thanks for providing your case ID number. I checked your case and our support sent you a message. Please check your inbox and continue the conversation there. If you still have questions, just feel free to let us know.

I appreciate the input, Emerson.

Best,

Jenelyn

Re: Unable to Sign in on Nest App

GC_London_UK — Mon, 02 Oct 2023 21:14:51 GMT

Hi @Jenelyn_O thank you, I just sent a reply with the information requested (a HAR capture from the browser, a concurrent packet capture taken from the terminal).

Unfortunately the problem is still happening.

Re: Unable to Sign in on Nest App

Jenelyn_O — Tue, 03 Oct 2023 22:29:03 GMT

Hey GC_London_UK,

Thanks for keeping me in the loop. I'm sorry to hear that the issue persists. They'll message you back once they review your response, and if they have anything to add. Please bear with us.

Kind regards,

Jenelyn

Re: Unable to Sign in on Nest App

Mhey10 — Mon, 09 Oct 2023 17:37:50 GMT

I’ve got the same problem. No emails and no check in with Google.

Re: Unable to Sign in on Nest App

Jenelyn_O — Mon, 09 Oct 2023 17:54:06 GMT

Hi Mhey10,

I'm sorry to hear that. I'd like to check it. Could you please provide your case ID number?

Thanks,

Jenelyn