topic Re: Need to access Nest Aware Recording that expired in Subscriptions and Services

Need to access Nest Aware Recording that expired

Ramiro63 — Fri, 06 Oct 2023 15:25:35 GMT

Is there a way to request a copy of an expired Nest Aware video that I need for legal reasons

Re: Need to access Nest Aware Recording that expired

MplsCustomer — Fri, 06 Oct 2023 16:47:49 GMT

Google Nest deletes all footage that is beyond your subscription:

"All video history is deleted on a rolling basis. This means that, depending on the Nest Aware subscription you have, older saved video is deleted from the cloud after a certain number of days." (https://support.google.com/googlenest/answer/9681538)

It would probably be illegal or immoral for Google Nest to secretly keep video footage beyond the point where a customer has authorized them to do so in the form of a subscription.

Re: Need to access Nest Aware Recording that expired

Ramiro63 — Fri, 06 Oct 2023 17:23:48 GMT

So there is no recourse even in a legal case the clip online was longer than the clip I was able to download

Re: Need to access Nest Aware Recording that expired

MplsCustomer — Fri, 06 Oct 2023 18:38:36 GMT

@Ramiro63

Google Nest says they delete video history at the end of our subscription periods, and all the posts I've seen in this forum report the same thing.

If Google Nest were to keep the video history longer than that, they would be secretly keeping our personal video history longer than we've authorized them to and longer than they're telling us, and I think could face other liabilities. That's just my take on the situation.

Re: Need to access Nest Aware Recording that expired

EmersonB — Tue, 10 Oct 2023 22:34:47 GMT

Hi everyone,

@Ramiro63, thanks for reaching out here in the Community. What was shared by MplsCustomer is right on the spot. We hope that sheds some light in your concern. Let us know if you have additional questions.

I appreciate the help, MplsCustomer.

Regards,

Emerson