topic Re: All six our cameras are Dropcam? Now what! $$$ in Subscriptions and Services

All six our cameras are Dropcam? Now what! $$$

Fa2 — Fri, 06 Oct 2023 17:09:26 GMT

Our subscription will renew soon, and I'm in the process of deciding to go to another service provider. Is there any trade-in deal for our current cameras?

Re: All six our cameras are Dropcam? Now what! $$$

MplsCustomer — Fri, 06 Oct 2023 18:46:18 GMT

@Fa2

We don't have any Dropcams; our oldest cameras were purchased in 2019.

This is Google Nest's blog post on Dropcams and other changes:

https://www.googlenestcommunity.com/t5/Blog/An-update-for-our-Nest-Secure-Dropcam-and-Works-with-Nest-Users-and/ba-p/391449

"If you are a current Nest Aware subscriber, we will be offering you a Nest Cam (indoor, wired) on us to help you keep your home secure. If you are not a Nest Aware subscriber, we're offering a 50% discount toward a new Nest Cam (indoor, wired)."

Judging from other posts in this forum, it seems customers whose Dropcams were actively being used a month before the April 7 announcement should have received an email offering this discount on up to 2 Dropcams.

I think if you have further questions, you probably need to contact Support, using the link and instructions in this post:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quot-page-to-contact-Support/td-p/455391

Re: All six our cameras are Dropcam? Now what! $$$

BeefJerky — Sat, 07 Oct 2023 02:22:32 GMT

You're screwed, plain and simple. I don't have dropcams, but I am being screwed by the price increase. I'll be moving to Ubiquiti before my current subscription ends early next year.

Re: All six our cameras are Dropcam? Now what! $$$

Jenelyn_O — Mon, 09 Oct 2023 17:27:01 GMT

Hi folks,

Thanks for reaching out. I appreciate your input, @MplsCustomer.

@Fa2, I'd like to check if you managed to see and visit the link provided above. Please let us know if you still have questions or concerns, as we'll be willing to help.

@BeefJerky, I understand the frustration. If you ever change your mind, we'll be here to help. Thanks for letting us know about your feedback.

Best,

Jenelyn

Re: All six our cameras are Dropcam? Now what! $$$

Fa2 — Mon, 09 Oct 2023 22:02:21 GMT

Thank you Jenelyn,

Customer support will not answer my e-mails and I've been on the phone for an hour as well.

I just want to end our annual subscription and I can't even do that.. Frustrated!

Re: All six our cameras are Dropcam? Now what! $$$

Jenelyn_O — Tue, 10 Oct 2023 17:40:11 GMT

Hi Fa2,

I apologize unreservedly. I'd like to take a closer look at it. Could you please provide your case ID number?

Regards,

Jenelyn

Re: All six our cameras are Dropcam? Now what! $$$

Fa2 — Sun, 15 Oct 2023 03:27:46 GMT

Hello Jenelyn,

We finally got through to customer service, and they were more than helpful in canceling our Nest contract. Thank you for your help and attention. best, --Paul

Re: All six our cameras are Dropcam? Now what! $$$

Jenelyn_O — Sun, 15 Oct 2023 17:29:37 GMT

Hi Paul,

That's good to hear. Thanks for the update. Please feel free to let us know if you have other questions or concerns by creating a new thread, as we'll be always willing to assist.

Cheers,

Jenelyn