topic Re: First gen subscription refund in Subscriptions and Services

First gen subscription refund

Saildriver — Tue, 17 Oct 2023 14:24:09 GMT

If my first generation subscription runs out in 4/2024, will I get a refund of unused funds if I migrate over to google now? And with the newer pricing plan of aware plus can I add cameras at any time under the ‘all’ cameras one price subscription? Thank you.

Re: First gen subscription refund

MplsCustomer — Tue, 17 Oct 2023 14:33:44 GMT

@Saildriver

According to the Help page below:

"If you have a Nest Aware 1st gen subscription, you can switch to the latest Nest Aware subscription (2nd gen). When you switch, you get a prorated refund for the unused time on your previous subscription."

https://support.google.com/product-documentation/answer/12657252?sjid=12856428180738120809-NA#about-nest-aware&zippy=%2Cunderstand-your-subscription%2Cswitch-to-nest-aware-nd-gen

Judging from a few posts in this forum, it may take awhile to get the refund.

We have a Nest Aware Plus subscription, and whenever we've added cameras or doorbells to the same Google Nest "home/structure", they've bee automatically added to the same subscription with no increase in price.

Re: First gen subscription refund

SEANAGAN — Tue, 17 Oct 2023 16:05:46 GMT

Refund. Problem child

Re: First gen subscription refund

EmersonB — Fri, 20 Oct 2023 22:32:55 GMT

Hi everyone,

@Saildriver, thanks for reaching out here in the Community. That is right. You'll get a refund for the remaining period if you don't use your subscription after you cancel it. All Nest devices will be covered after adding them to the home structure that has your subscription.

@SEANAGAN, are you having problems getting a refund after cancelling your subscription or do you have a double or unauthorized charge? Let us know your update here.

I appreciate the help, MplsCustomer.

Best,

Emerson

Re: First gen subscription refund

Foghyde — Wed, 25 Oct 2023 04:52:48 GMT

Hi ,♥️

Re: First gen subscription refund

EdmondB — Fri, 27 Oct 2023 00:50:37 GMT

Hello Foghyde,

Thanks for posting here in the Community. Do you have questions about your Nest aware subscriptions or migrating your account to Google? Please let us know so that we can assist you further.

I look forward to your response.

Best,
Edmond