https://www.googlenestcommunity.com/t5/Subscriptions-and-Services/Reconnect-to-cellular-backup/m-p/513182#M7991 <P>For the last month my Nest system has not been connected to cellular backup.&nbsp; A couple of weeks ago I spent over an hour on the phone with tech support and have been so frustrated and out of patience I couldn't face the subject.&nbsp; Bottom line,&nbsp; support insisted my hub isn't receiving a strong cell signal and that I should locate it near windows.&nbsp; This in spite of the facts that this is my first cell issue after 6 or more years o service; the hub is located near the door through which we enter the house so we can turn it off before it goes off.&nbsp; Surely, there are steps somewhere I can follow to reconnect?&nbsp; Please help me!&nbsp;&nbsp;</P> Sun, 22 Oct 2023 22:27:34 GMT Saluki08 2023-10-22T22:27:34Z https://www.googlenestcommunity.com/t5/Subscriptions-and-Services/Reconnect-to-cellular-backup/m-p/513182#M7991 <P>For the last month my Nest system has not been connected to cellular backup.&nbsp; A couple of weeks ago I spent over an hour on the phone with tech support and have been so frustrated and out of patience I couldn't face the subject.&nbsp; Bottom line,&nbsp; support insisted my hub isn't receiving a strong cell signal and that I should locate it near windows.&nbsp; This in spite of the facts that this is my first cell issue after 6 or more years o service; the hub is located near the door through which we enter the house so we can turn it off before it goes off.&nbsp; Surely, there are steps somewhere I can follow to reconnect?&nbsp; Please help me!&nbsp;&nbsp;</P> Sun, 22 Oct 2023 22:27:34 GMT https://www.googlenestcommunity.com/t5/Subscriptions-and-Services/Reconnect-to-cellular-backup/m-p/513182#M7991 Saluki08 2023-10-22T22:27:34Z