topic Re: How do I separate two faces that Nest Aware thinks is the same person? in Subscriptions and Services

How do I separate two faces that Nest Aware thinks is the same person?

JWalton314 — Fri, 10 Sep 2021 00:18:56 GMT

My friend and I look similar and Nest Aware puts his pictures under my name. How do I separate his face from my face?

Re: How do I separate two faces that Nest Aware thinks is the same person?

MatthewM — Fri, 10 Sep 2021 00:39:00 GMT

Hi there,

You should be able to reassign incorrect familiar faces. Doing this as quickly as possible may reduce incorrect detections in the future.

To do this:

Home app

1. On the home screen, tap Settings > Nest Aware > Familiar face detection

2. Tap a face to add or change the name

Further directions are on this page.

Edited for formatting.

I hope this helps!

Re: How do I separate two faces that Nest Aware thinks is the same person?

JWalton314 — Sun, 12 Sep 2021 16:53:14 GMT

Thanks. I'll keep deleting the person until Nest Aware figures out it's a different person.

Re: How do I separate two faces that Nest Aware thinks is the same person?

Brad — Mon, 13 Sep 2021 15:54:03 GMT

Hi there, folks.

Wondering if you still needed assistance with this issue? Please let me know!

Best Regards,

Brad.

Re: How do I separate two faces that Nest Aware thinks is the same person?

JWalton314 — Mon, 13 Sep 2021 17:02:33 GMT

Nest Aware still hasn't figured out that my friend is not me. I just delete it every time it adds him to my library.

Re: How do I separate two faces that Nest Aware thinks is the same person?

GarrettDS — Thu, 16 Sep 2021 21:48:26 GMT

Hey folks,

It looks like we have come to a solution so I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread.

Have a great day.

Garrett DS