topic Re: Refund on subscription. in Subscriptions and Services

Refund on subscription.

reinasosa — Wed, 08 Nov 2023 23:44:55 GMT

I am reaching out because I was charged for nest aware. I canceled my subscription and would like a refund. I payed for it last year and didn’t want to pay for it this year because i do not want the service. I find it unfair that i was charged for another year even after my cancellation. I was not informed that there was a price increase one of the many reason why I don’t want the service anymore.

Re: Refund on subscription.

EdmondB — Thu, 09 Nov 2023 01:43:07 GMT

Hello reinasosa,

I'm sorry to hear about your experience on your Nest Aware. We'd be happy to take a look into this for you. Please fill out this form with all the needed information. Let me know once you’re done.

Best,
Edmond

Re: Refund on subscription.

reinasosa — Thu, 09 Nov 2023 06:28:19 GMT

I filled out the form.

Re: Refund on subscription.

Jenelyn_O — Thu, 09 Nov 2023 16:16:48 GMT

Hi there,

Chiming in — I received your form. I'll hand it over to our team. Please keep an eye on your inbox or messages as they will get in touch with you soon.

I appreciate the input, Edmond.

Regards,

Jenelyn

Re: Refund on subscription.

reinasosa — Sun, 12 Nov 2023 03:42:02 GMT

I haven’t heard anything back and I really need a response.

Re: Refund on subscription.

Jenelyn_O — Sun, 12 Nov 2023 22:00:09 GMT

Hey reinasosa,

I'm sorry that it's taking too long. We don't have a specific time to give, but I'll make a follow-up on this. They'll get in touch with you once they're done reviewing your case. No worries, if you have questions in mind, just let me know.

Thanks,

Jenelyn