topic Re: I can't log into my nest account in Subscriptions and Services

I can't log into my nest account

Nivlact — Mon, 28 Aug 2023 15:58:35 GMT

I have not migrated, but now find my doorbell does not work as I can't sign in anymore. If I request a password change it sends me the link but when I try to change it it says there is an error. I know my password why will it not let me sign in on any device? the internet connection is fine.

Re: I can't log into my nest account

Nivlact — Mon, 28 Aug 2023 16:00:01 GMT

Re: I can't log into my nest account

Joejoe2 — Mon, 28 Aug 2023 16:19:11 GMT

Yup. G runs our lives if you let it. Just trashed mine and am buying something NOT owned by g.

Re: I can't log into my nest account

Jenelyn_O — Wed, 30 Aug 2023 19:27:39 GMT

Hi folks,

Thanks for posting in the Google Nest Community forum. I'm sorry for the trouble this has caused you. Checking the Nest service status and using a different device to sign in might help us to isolate the issue.

You can follow the guide below:

1. Check the Nest service status. If there's a service outage, you'll need to wait for service to resume before you can sign in to your account.

2. Use a different web browser or the Nest app to sign in to your account. If using a different browser resolves your issue, troubleshoot the settings on your browser or device that might be preventing you from signing in.

3. Use a different device to sign in. Try a phone or tablet with the Nest app, or visit https://goo.gle/2qjvVSU on a computer. If you're trying to sign in at work, try a different Wi-Fi network, or turn off Wi-Fi and sign in using mobile data.

Important: If you're able to sign in on one device but not another, check the settings and menu options for the device that's giving you trouble. Certain browser, network, phone or router settings may be preventing you from signing in.

@Joejoe2, thanks for sharing your thoughts. If you have questions or concerns, please let us know. We'll be willing to assist you.

Best,

Jenelyn

Re: I can't log into my nest account

LovingMesquite — Tue, 12 Sep 2023 19:21:17 GMT

I am having all the problems. I did not migrate for ever because I knew there would be problems. When my CC expired and google canceled my previous nest aware because of it, I was forced to migrate my account. Now I have no nest aware even though it's been paid for. My wife can no longer access nest on her phone, even though she has been added as a member the the house. Now I have no video recordings happening and my wife can't view anything. I have 4 cameras, a doorbell and a thermostat. I need help or I need to toss it all in the garbage.

Re: I can't log into my nest account

EdmondB — Sat, 16 Sep 2023 01:29:04 GMT

Hello everyone,

I’m sorry to hear you’re having trouble with this. No worries; we'll check this out. Just a few questions: When you tried to sign in on the sign-in page, did you select Sign in with Google or Sign in with Nest? Have you tried signing on to the webapp at https://goo.gle/2qjvVSU? Do you have other family members that still have access to your Nest devices?

I look forward to your response.

Best,
Edmond

Re: I can't log into my nest account

Mfabian — Sat, 23 Sep 2023 22:52:32 GMT

Need telephone contact number for help

customer service phone number

Re: I can't log into my nest account

Mfabian — Sat, 23 Sep 2023 22:57:10 GMT

?????????????

customer service number

Re: I can't log into my nest account

Lance_L — Wed, 27 Sep 2023 02:19:43 GMT

Hey everyone,

@Mfabian, thanks for reaching out to the Community. While there isn’t a phone number to get in touch with the support team, you can visit our Contact Us page and follow the prompts until you reach Contact Options. Then select “Get a Call” or “Chat”.

@Nivlact and @LovingMesquite, I just wanted to check if you still need any help. Feel free to reach out if you have any questions.

Keep me posted.

I appreciate your help, Jenelyn, and Edmond.

Regards,

Lance

Re: I can't log into my nest account

Jw_buzz — Thu, 12 Oct 2023 20:14:40 GMT

I have the same issue. Migrated to google and can rarely access my nest therm or cameras since. I use the app and try the browser thru multiple devices. Wgen I try the login link given above (https://goo.gle/2WSvFX3) or My Nest Home from the menu, there is only a 403 Forbidden error displayed. Been going on for a week! These are now as useful as $200 pet rocks.

Re: I can't log into my nest account

andrewjkane — Sun, 15 Oct 2023 18:30:43 GMT

At least they send you a link...I can't login on one computer...neither with gmail or nest...and their support is useless...at least on a Sunday...no link...no answer...no nothing...I think I should switch to Ring.com

Re: I can't log into my nest account

EmersonB — Fri, 20 Oct 2023 18:39:20 GMT

Hi everybody,

@Jw_buzz, thanks for reaching out here in the Community. May we know which Nest Thermostat and Nest Cameras do you have? You may share the screenshot of the error here. Also, Try reinstalling your Nest app and Google Home app.

@andrewjkane, we hear you and we wanted to help you with this. To confirm, is your account migrated? What website are you trying to sign into your account? In case you want to reach our support team, you may access our Contact Us webpage and provide the information needed.

Regards,

Emerson

Re: I can't log into my nest account

MucBean — Thu, 19 Oct 2023 20:48:22 GMT

In same boat, cant access my nest, says sending confirmation email but it never comes.. correct email address is listed. cant migrate over either.. stop at same point.. im dead in the water..... but i sure get nest spam reports

Re: I can't log into my nest account

EmersonB — Fri, 20 Oct 2023 22:34:50 GMT

Hello MucBean,

We appreciate your efforts in posting here. I'd like to know, do you use the https://goo.gle/2qjvVSU webpage or the Nest app? Do you select "Sign in with Nest" or "Sign in with Google"? Have you tried signing in your same email address with the Google Home app? Do you see any error messages? In case you do, kindly share the screenshot here.

Looking forward to your response.

Regards,

Emerson

Re: I can't log into my nest account

djd722 — Tue, 07 Nov 2023 21:28:44 GMT

I just started having this issue using the Nest App not google home or google. I went to check my camera and it said I needed to log in. Tried logging in and I received the message that my email or password may be incorrect. Tried hitting the Forgot Password and no email ever came with a reset of password. Please advise.

Re: I can't log into my nest account

djd722 — Tue, 07 Nov 2023 21:29:49 GMT

Hi MucBean

Did you ever receive a resolution to your problem? I am having the same problem. Was working fine then all of a sudden, can't log in and it doesn't send me an email with a new password. UGH!!

Re: I can't log into my nest account

EmersonB — Fri, 10 Nov 2023 22:42:01 GMT

Hi djd722,

Thanks for reaching out here in the Community. To confirm, is your account migrated? Is your 2-step verification enabled?

If you don't get the password reset email:

Double check that you entered the email address that you used to sign up for your account.
Double check that you use a Nest Account, not a Google Account.
Try checking your spam, junk or trash folders.
Try requesting the reset password email again.

Let us know how it goes.

Regards,

Emerson

Re: I can't log into my nest account

isomeme — Tue, 14 Nov 2023 22:33:53 GMT

I was unable to log into the Nest website using my linked Google account. When I tried, it would appear to succeed briefly, but then loop back to the login page, with no error indication that I noticed. On a hunch, I enabled third-party cookies on the site, and login worked. The irony level here is quite high. 🙂

Re: I can't log into my nest account

GF71 — Wed, 15 Nov 2023 16:29:10 GMT

Great catch! It worked for me too. And after I enabled third-party cookies on the web site and logged in, it started working on the app too. Not sure I understand the correlation, but it worked. Thank you!

Re: I can't log into my nest account

isomeme — Wed, 15 Nov 2023 20:41:39 GMT

Interesting that it had any effect on your app login. I'll have to ponder that one a bit.

On the web, what's going on is an effect of the incomplete merging of Nest and Google. Google login requires a cookie to be set on google.com, but you're logging in from the domain nest.com, which makes the google.com cookie a 3rd-party cookie (as described here). It's good policy to disable 3rd-party cookies in Chrome; I think it may be the default now. Disabling the google.com cookie makes it impossible for a page on nest.com to tell that you've logged in. You'd think Google would test for this situation and provide an intelligible error message if it happens. Ah, well.