topic Access history past 30 days in Subscriptions and Services

Access history past 30 days

Cosmic121 — Tue, 05 Dec 2023 08:55:00 GMT

How do I retrieve the 60 Day video history from the cloud? I can't seem to access the video history!

Re: Access history past 30 days

MplsCustomer — Tue, 05 Dec 2023 16:59:13 GMT

If you have a Nest Aware Plus subscription, you get 10 days of 24/7 history and 60 days of event video history. If you have a Nest Aware subscription, you get 30 days of event video history.

This is how you view video history in the Google Home app:
https://support.google.com/googlenest/answer/10904254

This is how you view history in the Google Nest app:
https://support.google.com/googlenest/answer/9208447

In either case, history begins to be recorded when you purchase a subscription.

You can check your subscription here:

https://store.google.com/subscriptions

Re: Access history past 30 days

Cosmic121 — Wed, 06 Dec 2023 07:29:19 GMT

Thank you for the links to help pages.
However, want to view the events past 60 days… The nest app says I have to view these on the web… any ideas how I do this?

Re: Access history past 30 days

Cosmic121 — Wed, 06 Dec 2023 07:40:47 GMT

Ah! Got it, sorted. The clue is in the picture presented on the calendar page.

I mean, putting it in writing would have been way too easy!

Re: Access history past 30 days

Jenelyn_O — Mon, 11 Dec 2023 18:59:37 GMT

Hi there,

Thanks for reaching out. I'm sorry for the delay. I'm glad to hear that it's all sorted out. Please feel free to let us know if you still have questions or concerns, as we'll be willing to help.

I appreciate your input, @MplsCustomer.

Cheers,

Jenelyn