topic Re: Double charged in Subscriptions and Services

Double charged

Abby2023 — Tue, 19 Dec 2023 17:14:24 GMT

How can I contact a real person and not keep getting sent to this forum ? I’m so tired of try to find a phone number to talk to someone!!

Re: Double charged

MplsCustomer — Tue, 19 Dec 2023 18:37:41 GMT

@Abby2023

You can try the "Contact Us" link under "Nest Aware Premier Care" on the page below to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription"

https://support.google.com/googlenest/answer/9233159

When you get to the "Resources" page, do NOT click any of the listed links or it will bring up a Help topic. Just click "Next step" to get to the contact options page.

Re: Double charged

EdmondB — Sat, 23 Dec 2023 01:53:53 GMT

Hi Abby2023,

I'm sorry to hear about your experience on your Nest Aware subscription. We'd be happy to take a look into this for you. Please fill out this form with all the needed information. Let me know once you’re done.

Thanks for the help, @MplsCustomer.

Best,
Edmond

Re: Double charged

Lance_L — Tue, 26 Dec 2023 20:52:08 GMT

Hello everyone,

@Abby2023, we haven’t seen your form submission come through - were you able to access it alright? Let us know if you’re running into trouble or still need our help.

I appreciate your help, MplsCustomer and Edmond.

Regards,

Lance

Re: Double charged

Abby2023 — Tue, 26 Dec 2023 21:47:31 GMT

I had no luck with getting this resolved so I was able to cancel my subscription and a few days later I got a partial refund and I’m ok with that even if it’s not a total refund just became to much effort and time to go forward with trying to get it resolved. Thanks for the information I got from this forum.

Re: Double charged

Lance_L — Wed, 27 Dec 2023 00:22:42 GMT

Hello Abby2023,

Thanks for keeping us in the loop. We deeply appreciate you sharing your thoughts and experiences, and we'll take it as feedback. We hope we can change your mind in the future.

All the best,

Lance