topic Re: Nest Aware Monthly Subscription in Subscriptions and Services

Nest Aware Monthly Subscription

dbermea — Mon, 18 Dec 2023 17:09:31 GMT

I’m paying monthly for the history to save our video door bell recordings and it only saves for 3 hours. Please help me fix this issue.

Re: Nest Aware Monthly Subscription

MplsCustomer — Mon, 18 Dec 2023 17:55:12 GMT

@dbermea

Perhaps your Nest Aware subscription is not for the same Google Nest "home/structure" as the one where your cameras are located.

If you go to this page and click on your subscription, it will show the name of the Google Nest "home/structure":

https://store.google.com/subscriptions

If you check your doorbell in the Google Nest app or Google Home app (depending on your doorbell), does it show your subscription?

If you need help, you can try the "Contact Us" link under "Nest Aware Premier Care" on the page below to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

https://support.google.com/googlenest/answer/9233159

Re: Nest Aware Monthly Subscription

Lance_L — Sat, 23 Dec 2023 21:43:51 GMT

Hey everyone,

@dbermea, thanks for posting to the Community. I’d like to check if you still need help with the Nest Aware subscription. Have you had a chance to see MplCustomer’s response above? Also, were you able to connect to the support team? If yes, how was it?

Here’s a handy guide to learn more about what you get with a Nest Aware subscription.

I appreciate your help, MplsCustomer.

Best,

Lance