topic Re: No power nest cam iq, on my third one. in Subscriptions and Services

No power nest cam iq, on my third one.

Kaz515 — Tue, 26 Dec 2023 16:38:49 GMT

I purchased nest iq outdoor cam in 2020 and have had nothing but problems.

During the first 2 years my cam was replaced twice luckily under warranty.

Now on 26th December 2023, same issue and getting no power. Spoke to an advisor and been told its out of warranty and I will have to buy another cam.

3 faulty cams since 2020. Nothing but problems with this product, will not ever purchase a Google product again and will cancel my nest subscription.

Do not but poor poor quality, any ideas how to make a formal complaint.

Re: No power nest cam iq, on my third one.

MplsCustomer — Tue, 26 Dec 2023 19:41:34 GMT

@Kaz515

We have the Google Nest Outdoor Cameras (oldest is 4-1/2 years old), not the IQ version, but have you tried unplugging the power cord from the base of the camera and from the adapter a few times and checking for any signs of even slight corrosion, in case that's the cause for no power?

If you've already contacted Support, I don't know how you would make a formal complaint.

Re: No power nest cam iq, on my third one.

Kaz515 — Tue, 26 Dec 2023 21:00:42 GMT

I have unplugged from the base and power cord a few times. Also tried reset and factory reset.

The past month power been going on/off intermittently. Since my last message the cam is back on. 9th time this month it has gone on and off. It will soon go off again.

The cable looks good on both ends.

Re: No power nest cam iq, on my third one.

MplsCustomer — Tue, 26 Dec 2023 21:18:14 GMT

@Kaz515

I've seen many posts in this forum from customers reporting that, when there's a power outage, their 1st gen cameras do NOT automatically come back on when power is restored. Instead, they have to unplug their cameras for a short time (say, a minute) and then plug them back in again, in order to get their cameras back online. This happens to us as well. Just last night, our garage GFCI tripped after two days of rain on our Christmas lights. After resetting the GFCI, I had to unplug each of our Google Nest Outdoor Cameras, wait a minute, and then plug them back in again before they would come back on. The same thing happens with power outages generally. It's a real problem with customers who have cameras at remote locations.

Re: No power nest cam iq, on my third one.

Budman — Thu, 28 Dec 2023 03:02:48 GMT

You need to take a close look at your power supply. Unless it's rated and tested it's likely garbage.

Re: No power nest cam iq, on my third one.

Kaz515 — Sat, 30 Dec 2023 15:52:02 GMT

Power supply is fine, previous two cams that failed were known issue/faults. During assessment when two cams were sent back, liability was accepted by nest.

Re: No power nest cam iq, on my third one.

EdmondB — Wed, 03 Jan 2024 00:34:57 GMT

Hello everyone,

@Kaz515, i'm glad to hear that everything's sorted out now. If you need anything else, just let us know we're always here to help.

Thanks for the help, @MplsCustomer.

Cheers,
Edmond