topic Unable to view event history clips in Subscriptions and Services

Unable to view event history clips

Curiousnarwhals — Sun, 12 Dec 2021 20:03:09 GMT

Hello. My wife and I recently purchased and set up a Nest Doorbell Battery and signed up for Nest aware. For some reason, we are having trouble with the event history, but only on her phone. If you click “full event” history, it will show the sample clips of all of the events. But if she attempts to watch them, or scrub through the time line, she cannot see any of those events. However, I can see them no problem. I am running an iPhone 13 Pro Max, but she is running a Pixel 4XL.

I have restarted her phone, and cleared the apps data. It seems likely the issue is with the app on her phone, but I cannot figure out how to work around the issue.

it’s worth noting also, that it will selectively work with older clips, but clips from today are a no go.

Re: Unable to view event history clips

Carafish — Thu, 06 Jan 2022 22:13:18 GMT

Similar problem here. At first I could see recorded event history, and now it's showing 'no recent events' even though I received notifications of recordings today! Looks like a glitch .

Re: Unable to view event history clips

Brad — Thu, 24 Feb 2022 19:38:45 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance.

Best Regards,

Brad.

Re: Unable to view event history clips

Brad — Tue, 01 Mar 2022 19:16:25 GMT

Hi there,

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance.

Best Regards,

Brad.

Re: Unable to view event history clips

Brad — Wed, 02 Mar 2022 19:21:59 GMT

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.