https://www.googlenestcommunity.com/t5/Subscriptions-and-Services/Billed-incorrectly-for-nest-aware-plus/m-p/63877#M947 <P>Hi,</P><P>I had a monthly subscription of nest aware plus billed at $12/month. I ended my subscription to sign up for a one year plan for $120. I received an email confirming my $120 order. When I checked my credit card I was billed $120. I was then also billed $60. It is also reflected in my Google pay. I attached a screen shot of the double charge. I have been trying to resolve this since December 9th without any luck. Any tips on how to fix this? I have over 10 hours of going back with customer service trying to fix it.</P><P>Thanks,</P><P>Dam</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot_20211215-104638.png" style="width: 1440px;"><img src="https://www.googlenestcommunity.com/t5/image/serverpage/image-id/3346i44FA67E95CBE870C/image-size/medium/is-moderation-mode/true?v=v2&amp;px=400" role="button" title="Screenshot_20211215-104638.png" alt="Screenshot_20211215-104638.png" /></span></P><P> </P> Wed, 15 Dec 2021 16:53:21 GMT Dansquestions 2021-12-15T16:53:21Z https://www.googlenestcommunity.com/t5/Subscriptions-and-Services/Billed-incorrectly-for-nest-aware-plus/m-p/63877#M947 <P>Hi,</P><P>I had a monthly subscription of nest aware plus billed at $12/month. I ended my subscription to sign up for a one year plan for $120. I received an email confirming my $120 order. When I checked my credit card I was billed $120. I was then also billed $60. It is also reflected in my Google pay. I attached a screen shot of the double charge. I have been trying to resolve this since December 9th without any luck. Any tips on how to fix this? I have over 10 hours of going back with customer service trying to fix it.</P><P>Thanks,</P><P>Dam</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot_20211215-104638.png" style="width: 1440px;"><img src="https://www.googlenestcommunity.com/t5/image/serverpage/image-id/3346i44FA67E95CBE870C/image-size/medium/is-moderation-mode/true?v=v2&amp;px=400" role="button" title="Screenshot_20211215-104638.png" alt="Screenshot_20211215-104638.png" /></span></P><P> </P> Wed, 15 Dec 2021 16:53:21 GMT https://www.googlenestcommunity.com/t5/Subscriptions-and-Services/Billed-incorrectly-for-nest-aware-plus/m-p/63877#M947 Dansquestions 2021-12-15T16:53:21Z https://www.googlenestcommunity.com/t5/Subscriptions-and-Services/Billed-incorrectly-for-nest-aware-plus/m-p/63883#M948 <P>Dan, that does not seem like a good situation. Hopefully you can get it resolved. I have seen a lot of posts that Google doesn't fix billing errors easily. Being persistent is the key I think. Hopefully someone will see this. Best luck!</P> Wed, 15 Dec 2021 17:02:09 GMT https://www.googlenestcommunity.com/t5/Subscriptions-and-Services/Billed-incorrectly-for-nest-aware-plus/m-p/63883#M948 JohnRichard7853 2021-12-15T17:02:09Z