topic Re: 6.2-22 Software Update Issues in Nest Thermostats

6.2-22 Software Update Issues

Neelfsu — Wed, 27 Oct 2021 02:47:47 GMT

Is anyone on the 6.2-22 Software version and having issues? My Nest thermostat was updated to the new software last week and since then I have had issues with both shorter cycles and the thermostat running for an extended time (far beyond target temperature). I'm curious if anyone else is having issues.

I've contacted Google / Nest support and not one person has any details on the 6.2-22 version and this software version isn't listed on the software version page.

Re: 6.2-22 Software Update Issues

Neelfsu — Wed, 27 Oct 2021 02:50:49 GMT

Re: 6.2-22 Software Update Issues

SK000 — Wed, 27 Oct 2021 09:58:48 GMT

I've noticed the similar issues after updating since last evening. My furnace is running more and cycles are really long. You're right on Google site they don't have any info about software version 6.2-22

Re: 6.2-22 Software Update Issues

Brown994 — Wed, 27 Oct 2021 10:16:06 GMT

Every cycle post update is short cycling now. Is there a way to downgrade ugh

Re: 6.2-22 Software Update Issues

SK000 — Wed, 27 Oct 2021 10:32:40 GMT

It's so annoying. I just restarted the thermostat. So the temperature was set to 23 degrees. After restarting, nest is sensing the room temperature is 22 and running again. I'm 100% sure that since updating to this 6.2-22 I'm seeing that my furnace is running longer and cycles are really short. Why there's no information about this software version on the Google nest version history! That's also another concern

Re: 6.2-22 Software Update Issues

Lilreider — Wed, 27 Oct 2021 13:25:32 GMT

Yep my Nest Thermostat was unable to turn on my heat, fan, or AC after the 6.2-22 update on 10/26/21. I called customer service and they had me to a complete factory reset… It did fix the problem, but pretty annoying. There should just be a way to roll back to the previous firmware until the latest firmware is fixed.

Re: 6.2-22 Software Update Issues

SK000 — Wed, 27 Oct 2021 13:52:40 GMT

I really don't want to factory reset. It's annoying already due to running heat for 25 mins in every hour

Re: 6.2-22 Software Update Issues

LT29 — Wed, 27 Oct 2021 19:33:37 GMT

My Nest also stopped working yesterday not too long after updating. I didn’t fully realize the connection to the update because my wife did it. Cause we’re already into cold nights and we have a toddler, I immediately called for furnace service, which localized the problem to the Nest. Wish I came in here first …..factory reset seemed to fix the issue and it’s running fine now. It says it’s still using 6.2-22

Re: 6.2-22 Software Update Issues

SK000 — Wed, 27 Oct 2021 20:00:31 GMT

You are right. I just factory reset the thermostat and it's seems to be good now like before. Thanks and it'll help others who are having issues with the same software version

Re: 6.2-22 Software Update Issues

Neelfsu — Thu, 28 Oct 2021 00:24:26 GMT

Interesting, I did a factory reset a few days ago, but that did not seem to fix the issues and I still have the 6.2-22 software version.

Re: 6.2-22 Software Update Issues

SK000 — Thu, 28 Oct 2021 00:29:02 GMT

Probably trying out again!! Just to see if it helps!! For me at least my furnace is running like before and cycles are ok not like crazy but it's longer a bit then before updating to 6.2-22. I'm gonna keep an eye on this for the next couple of days.

Re: 6.2-22 Software Update Issues

markvw3 — Thu, 28 Oct 2021 02:24:59 GMT

I have 3 Nest E’s. And they are now on 6.2-22. I am having issues control the thermostats with the iOS app and eco mode does not seem to work. Ended up having to drive up to the house (cabin) and verify everything. Seems to be working now but will do a factory reset tomorrow to hedge my bets. Weird there are no release notes or anything about this software version. Very frustrating!

Re: 6.2-22 Software Update Issues

HK21 — Thu, 28 Oct 2021 12:32:32 GMT

Indeed. Google has screwed customers by pushing 6.2.22 to their working Nest Gen 3 Thermostats. My Nest Gen 3 was fine until one day automatically downloading 6.2.22 version and then I lost WiFi hence connectivity to Nest App. All efforts failed in working with Google after all day of calls and chats. It boiled down to “your thermostat is out of warranty”. I got no clarification on why I have this mysterious version firmware and not the one Google claims is the latest one on their website. Clearly they rolled out something to pilot or a rogue employee tinkered with technology and we are out of expensive thermostat. It’s a shame on Google. No wonder lawmakers are after these guys with too much air in their heads.

Re: 6.2-22 Software Update Issues

HK21 — Thu, 28 Oct 2021 12:56:50 GMT

Yes that version has caused all kinds of problems. My Nest now won’t connect to WiFi and Nest App. Google royally screwed customers by pushing 6.2.22 to our thermostats.

Re: 6.2-22 Software Update Issues

Neelfsu — Thu, 28 Oct 2021 16:51:53 GMT

Yes, completely agree. I have chatted and talked to several members of the senior support team for Google / Nest and none of them even had any notes on the 6.2-22 Software Version. That does make it seem like this software version was mistakenly deployed, yet Google/Nest refuses to acknowledge this software version could be causing these issues and doesn't even offer the option to rollback to a previous version.

Incredibly frustrating, especially since the thermostat controls what is the most expensive piece of equipment in many people's homes (HVAC). I'm concerned these issues are causing unnecessary wear and tear on my system.

Re: 6.2-22 Software Update Issues

SK000 — Thu, 28 Oct 2021 16:59:36 GMT

Thanks for the update.

Some updates from my observations after factory reset a day:

Seems like my furnace is running more than usual, cycles are longer and nest temperature keeps going low and takes longer to get into my desired temperature.

I'm keeping an eye on my furnace for sure. It's frustrating but nothing I can do. Last night it was so hot I woke up and turned down the temperature later.

Re: 6.2-22 Software Update Issues

CaptainJeff — Fri, 29 Oct 2021 18:12:45 GMT

Purchased Nest Learning to control both Heat (boiler) and AC (older system) in New England. Installed 1 Apr 21. Used heat and AC through mid June before transitioning to summer AC. While getting ready for winter on 6 Oct 21, turned on heat and controller in TACO box (interface between thermostats and boiler) just kept clicking. Called HVAC Co for PM and troubleshooting. No issue with boiler. Nest giving N72 error - no power to heat Rh wire (not true). Tech bypassed thermostat and started boiler. Contacted Nest - given unbelievable run around, including sending part that they knew wouldn't fix it. Contacted again today (10-29) and given same run around. Won't acknowledge problem or propose solution. Blames me. This is a common problem and not unique. Save the hassle and buy another brand. You can thank me later.

Re: 6.2-22 Software Update Issues

Graffitiseries — Fri, 29 Oct 2021 21:54:30 GMT

I tried the factory reset but still no luck. My furnace will turn on, get to the temp it is set to then shuts off but the nest is still orange like its calling for heat. The only way I can get it working again is turn off the heat then turn it back on. This started the other day when it did the upgrade. The furnace is 3 years old and it was just serviced at the beginning of the season and has been running great till the other day, glade Google is playing dumb haha looks like we might have to switch.

Re: 6.2-22 Software Update Issues

SK000 — Fri, 29 Oct 2021 21:57:37 GMT

I'm gonna get ecobee on this weekend. I can't afford to pay higher hydro bill

Re: 6.2-22 Software Update Issues

Graffitiseries — Fri, 29 Oct 2021 22:02:46 GMT

Let me know if you like them I'll be happy to switch as long as they work.